Sr Certification Analyst

This job is with Fiserv, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly.

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Sr Certification Analyst

About Your Role

Fiserv is a global leader in payments and financial technology, and our certification team ensures the seamless flow of secure transactions worldwide. As a Certification Analyst, you will manage the overall certification process, including EMV and Rapid Connect, assisting Mid-Market and National merchants and Independent Software Vendors (ISVs) in coding to Fiserv Specifications. Your goal is to ensure all electronic transactions process to receive maximum approvals, qualify at the best interchange rates, and minimize chargebacks or fines from the Brands.

What You'll Do

• Execution & Testing: Ensure the successful execution and completion of certification and testing functions for products, systems, processes, and files.
• Analysis: Review and analyze requirements, create test scripts, analyze message formats, and perform low and high-level testing.
• Technical Troubleshooting: Debug authorization, settlement, and communication protocol errors and message formats.
• Due Diligence: Perform due diligence to effectively troubleshoot and investigate independently prior to engaging management or opening a defect request.
• Consultative Guidance: Provide business and technical requirements to clients and internal resources, leading calls with clients, internal teams, and management.
• Project Management: Manage moderately complex to complex projects under pressure and with minimal supervision, utilizing high amounts of independent discretion.
• Process Improvement: Identify and recommend process improvements to management while updating necessary documentation and specifications.
• Cross-Functional Liaison: Maintain daily working relationships with internal business partners, including Compliance, Front and Back-end developers, TCoE, Product, and Integrated Partners.
• Mentorship: Provide testing and technical coaching or mentoring to less experienced staff.
• Flexible Support: Manage rapid change in a diverse environment, which may include working weekends or after business hours to support client project requirements.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
  
  

Experience You'll Need To Have

• Bachelor's Degree (preferably Computer Science or Engineering) or equivalent combination of experience, education and military.
• Strong knowledge of transaction processing formats and industry association rules, highly preferred.
• Functional expertise in assigned areas of support (PC, Terminal, Vendor, or Internal Products) as well as telecommunications and operating systems.
• Technical proficiency in data file analysis; knowledge of programming, shell scripts, and JCL may be required.
• Buypass mainframe experience and a strong understanding of business processes and functions.
• Excellent Verbal Communication Skills to lead calls with Clients, Internal resources, and the Management team.
• Proficiency in MS Office Products, specifically Outlook, Word, Excel, PowerPoint, and MS-Project.
• Determination and drive to continually follow up and validate information in a fast-paced environment.
  
  

Experience That Would Be Great To Have

• Tandem Mainframe experience is a plus.
• Previous experience working with developers and TCoE in a matrixed corporate environment.
• Advanced knowledge of specific Brand (Visa/Mastercard) chargeback and fine structures.
  
  

How You'll Work

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• This role requires use of a computer and audio equipment.
  
  

Sponsorship

• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
  
  

Benefits At Fiserv

• Fuel Your Life program to support your physical, financial, social, and emotional well-being
• Paid holidays and generous time away policies
• No-cost mental health support through Employee Assistance Programs
• Living Proof program to recognize your peers' extra effort with points redeemable for rewards
• Eight Employee Resource Groups to foster a collaborative culture and expand your network
• Unparalleled professional growth with training, development, and internal mobility opportunities
• Medical, dental, vision, life, and disability insurance options available from day one
• Retirement planning and discounted shares with the Employee Stock Purchase Plan
• Tuition assistance and reimbursement program
• Paid parental, caregiver, and military leave
  
  

Salary Range

$72,000.00-$105,500.00

These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank You For Considering Employment With Fiserv. Please

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
  
  

Our Commitment To Equal Opportunity

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.

Note To Agencies

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning About Fake Job Posts

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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