Operations Manager, Warehouse, Amazon Leo

This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly.

Description

Amazon Leo is an initiative to increase global broadband access through a constellation of over 3,000 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Amazon Leo will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.

The Leo team is looking for a motivated, customer-focused individual who wants to join our team as an Operations Manager. This role will be responsible for managing warehouse associates in functional areas such as material receipt, picking, kitting, or material delivery. This is a hands-on position where your daily activities will range from labor planning to strategic projects to new system development to supporting the customers that depend on our services.

Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

Key job responsibilities

• Hire, support, mentor, and motivate your hourly workforce, promoting a culture of inclusion, innovation and performance.
• Manage safety, quality, productivity, and customer delivery promises.
• Oversee daily execution of warehouse operations to deliver daily requirements with a focus on safety and quality.
• Gather, trend and report process metrics/KPIs to promote improvement initiatives.
• Drive efficiency and quality through process-focused approaches, process improvement initiatives and root cause / corrective action exercises.
• Manage team goals and critical metrics to ensure business success. Drive accountability with the team.
• Lead and implement critical business initiatives across the team.
• Work effectively across functions with matters involving Quality, Engineering, Supply Chain, Finance, etc.
• Conduct employee reviews, hiring, and disciplinary functions for the reporting team.
• Contribute to Operations project teams leading new product introduction and other manufacturing initiatives.
• Work effectively with functions such as Safety, Logistics, Engineering, Quality, Supply Chain, Finance, HR, etc.
  
  

A day in the life

You recognize that your people are the key to success and use your energy, motivation and innovation to earn trust with your team every day. You engage your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. You are comfortable with ambiguity and will set the vision for our daily operations, ensuring the team consistently executes to meet customer needs. You drive improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. You drive labor forecasting and ensure we staff according to business needs. You recognize the value of cross-training and use this as a tool to provide labor flexibility depending on daily workload in each area.

Basic Qualifications

• 3 years of employee and performance management experience
• 4 years of Amazon (blue badge/FTE) experience, or Bachelor's degree in management, business administration, economics, engineering, marketing
• Experience in problem solving and data analytics
• Experience coaching and mentoring at the management level
• Experience in a fast-paced, high-tech company, or experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines
• Can demonstrate strong attention to safety and ability to follow detailed procedures
  
  

Preferred Qualifications

• Bachelor's degree, or 2 years of performance metrics, process improvement or lean techniques experience
• Can communicate effectively with all levels of the organization
• Knowledge of Microsoft Office including Outlook, Word, and Excel
• - Master's Degree in Engineering, Operations Research, Business Management, Business Administration, or equivalent
• - 3 years of ERP experience, especially in SAP
  
  

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $100,000/year in our lowest geographic market up to $150,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.