What are the responsibilities and job description for the Director, Merchant Product Management position at myGwork - LGBTQ+ Business Community?
This job is with Fiserv, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly.
Calling all innovators - find your future at Fiserv.
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Director, Merchant Product Management
About The Role
Fiserv is redefining how merchants and software platforms adopt, integrate, and scale payments. This role sits at the center of that transformation. As Director of Product Management, you will lead the strategy and execution across a portfolio of products spanning Fiserv for Platforms, merchant onboarding solutions, and supporting capabilities that serve SMB, midmarket, and enterprise merchant segments.
You will act as the primary internal and external voice for this product suite—representing vision, roadmap, and value proposition to senior leadership, clients, partners, industry analysts, and crossfunctional teams. This role blends platform strategy, merchant lifecycle expertise, and broad product leadership to ensure Fiserv delivers modern, scalable experiences for both direct merchants and embedded platform partners.
What You’ll Do
Strategic Leadership Across a MultiProduct Portfolio
You will lead one of Fiserv’s most strategic product areas—powering how merchants and platforms enter our ecosystem and scale. You will shape customer experiences, define platform capabilities, and represent a highvisibility portfolio to the market and executive leadership. Your work will directly influence Fiserv’s competitive position in embedded payments and merchant services.
Salary Range
$111,000.00 - $188,400.00
These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.
Thank You For Considering Employment With Fiserv. Please
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.
Note To Agencies
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning About Fake Job Posts
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
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Calling all innovators - find your future at Fiserv.
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Director, Merchant Product Management
About The Role
Fiserv is redefining how merchants and software platforms adopt, integrate, and scale payments. This role sits at the center of that transformation. As Director of Product Management, you will lead the strategy and execution across a portfolio of products spanning Fiserv for Platforms, merchant onboarding solutions, and supporting capabilities that serve SMB, midmarket, and enterprise merchant segments.
You will act as the primary internal and external voice for this product suite—representing vision, roadmap, and value proposition to senior leadership, clients, partners, industry analysts, and crossfunctional teams. This role blends platform strategy, merchant lifecycle expertise, and broad product leadership to ensure Fiserv delivers modern, scalable experiences for both direct merchants and embedded platform partners.
What You’ll Do
Strategic Leadership Across a MultiProduct Portfolio
- Own the endtoend vision, strategy, and multiyear roadmap for Fiserv for Platforms and merchant onboarding products across all merchant segments.
- Evaluate and prioritize investments across multiple product lines to drive growth, operational efficiency, and differentiating experiences.
- Guide the evolution of platformlevel capabilities that power onboarding, payment acceptance, merchant lifecycle, and partner enablement.
- Serve as the external representative of the product suite—leading discussions with major platform partners, enterprise merchants, industry forums, and analysts.
- Support commercial teams through strategic client engagements, roadmap presentations, and executivelevel product messaging.
- Translate complex product and technical concepts into compelling narratives for senior leadership, helping influence enterprise prioritization and investment decisions.
- Oversee the product lifecycle for APIs, onboarding workflows, orchestration tools, developer experiences, and merchant lifecycle management capabilities.
- Ensure consistency and scalability of onboarding across segments—from SMB selfservice flows to enterpriselevel, partnerdriven workflows.
- Champion a unified, modern experience that simplifies underwriting, activation, Know Your Customer (KYC), and risk processes.
- Deeply understand the differing needs of software platforms, marketplaces, direct merchants, and internal operational users.
- Drive the creation of configurable, APIfirst experiences that can be tailored to platform partners while maintaining operational efficiency.
- Identify and integrate partners that extend capabilities, support global markets, or accelerate timetovalue.
- Lead crossfunctional steering groups, aligning Engineering, Sales, Risk, Operations, Compliance, Finance, and Marketing around shared goals.
- Drive readiness and operational scalability for product launches, ensuring downstream teams have clear processes, KPIs, and support models.
- Maintain a datadriven approach to adoption, performance, and continuous improvement across all products in your portfolio.
- 10 years of product management experience, including leadership of platform, onboarding, or payments products.
- Demonstrated success managing multiple product lines or a large, crossproduct domain.
- Expertise working with ISVs, SaaS platforms, marketplaces, or embedded finance ecosystems.
- Exceptional executive presence and communication skills, with a track record of representing products to Csuite audiences, large clients, and industry groups.
- Strong technical aptitude and experience with APIs, developer ecosystems, orchestration frameworks, and compliance/regulatory considerations.
- Ability to lead through influence, drive strategic alignment, and deliver results in complex, matrixed environments.
- Deep domain knowledge in merchant onboarding, underwriting, risk, KYC/KYB, and payment acceptance.
- Prior experience modernizing processes into digital, automated workflows.
- Background with embedded finance, marketplace payments, or multiparty payment flows.
- Familiarity with Agile methodologies, OKRs, and largescale enterprise delivery practices.
You will lead one of Fiserv’s most strategic product areas—powering how merchants and platforms enter our ecosystem and scale. You will shape customer experiences, define platform capabilities, and represent a highvisibility portfolio to the market and executive leadership. Your work will directly influence Fiserv’s competitive position in embedded payments and merchant services.
Salary Range
$111,000.00 - $188,400.00
These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.
Thank You For Considering Employment With Fiserv. Please
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.
Note To Agencies
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning About Fake Job Posts
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
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Salary : $111,000 - $188,400