Business Process Analyst, Surety

This job is with Marsh McLennan, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly.

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Business Process Analyst, Surety at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC).

A day in the life.

As our Business Process Analyst, Surety you will be an expert in client service processes. You will report to the Surety Business Process Leader, and will work with various applications, including our agency management system and related platforms. You will work closely with the Business Process team and will lead specific projects related to the development and implementation new processes and systems. You'll also play a key role in significant changes or transitions from existing processes and serve as a bridge to ensure there's a connected client experience across disciplines. As the Business Process Analyst, Surety you will design and implement solutions that maximize efficiency by seamlessly connecting people to resources needed to execute within their roles.

Additional Responsibilities Include

• Participating in regional workgroups to define requirements, redesign, and implement best-in class business processes, workflows and data standards.
• Document and maintain procedures, and other business process artifacts, to be used both in training and as an ongoing reference
• Collaborate with regional resources and other stakeholders to identify problems and suggest solutions through developing creative and scalable ways to solve organizational challenges. You will consistently demonstrate MMA core values of integrity, collaboration, passion, innovation, and accountability.
  
  

Our future colleague.

We'd love to meet you if your professional track record includes these skills:

• Understanding of the insurance brokerage business with 5 years in designated line of business
• 5 years of experience in a client facing servicing and/or business process role
• Proven critical thinking, analytical, and problem-solving skills
• A knack for process improvement, specifically refining the efficiency, quality, and effectiveness of various workflows and procedures by deploying best practices
• Strong organizational skills, with an ability to prioritize workload and balance multiple projects simultaneously, and demonstrated successful follow through on deliverables
• Legal work authorization to work in the U.S. on a permanent and ongoing basis without the need for sponsorship now or in the future
• Experience working with agency management systems such as Applied Epic
  
  

These additional qualifications are a plus, but not required to apply:

• Experience working with client relationship (CRM) system such as Salesforce
• Experience creating and maintaining procedure documentation
  
  

We know there are excellent candidates who might not check all these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.

Valuable Benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.

Some Benefits Included In This Role Are

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Remote Work, but some travel will be required
• Charitable contribution match programs
• Stock purchase opportunities
  
  

To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw

Follow us on social media to meet our colleagues and see what makes us tick:

• https://www.instagram.com/lifeatmma/
• https://www.facebook.com/LifeatMMA
• https://twitter.com/marsh_mma
• https://www.linkedin.com/company/marsh-mclennan-agency/
  
  

Who You Are Is Who We Are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

The applicable base salary range for this role is $72,800 to $135,700.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

Applications will be accepted until: October 6, 2025