Workforce Planning Analyst

Description

About the role

As a Workforce Planning Analyst, you will support the design, implementation, and ongoing processes of the Workforce Management System (WFM), with responsibility for delivering project and/or program results within the committed deadlines. You are also responsible for the continued WFM development including ongoing training materials, enhanced applications, technology, and operational processes. This person will work within a team environment, building and maintaining strong relationships throughout the organization with both field and cross-functional Home Office partners.

This is a hybrid remote role, offering a flexible work arrangement out of either our Raleigh, NC or Vienna, VA offices.

You Will

• Manage the Workforce Management System to ensure successful implementation of strategy and project plans within established deadlines
• Support labor hours and staffing forecasting models utilizing transactional data and time standards to ensure models are based on the specific needs of the business
• Coordinate internal Time and Motion studies for office processes to ensure current processes are accounted for and new processes are correctly measured and reflected in the Labor Model
• Model the fiscal impact of Work Force Management results, evaluate seasonal fluctuations and assess the need to adjust productivity scales
• Partner with Internal Operations to support workload planning and task assignments; leverage Work Force Management to support the task management platform
• Build strong relationships with the Internal Operations, Business Intelligence, and field leadership teams to proactively address friction points and/or opportunities
• Support project rollout strategies by developing training plans that are intuitive to execute, which will drive adoption and effectiveness throughout the life cycle of the Workforce Management System
• Demonstrate the ability to represent the end user perspective when considering systemic changes
• Assist in the development, execution, and maintenance of training documentation and operations manuals for operational and system changes
• Partner with support teams (e.g., Service Desk, multi-unit managers, etc.) to provide system training to end-users
• Support the creation of labor reporting for offices, and multi-unit managers to ensure they have the data to manage payroll, staffing, and scheduling optimization
• Focus on exception reporting for offices and multi-unit managers to efficiently identify business opportunities to drive return on investment
• Sustain vendor relationships to maintain accountability for project and system deliverables
• Partners with office management, as needed, to sustain knowledge of the day-to-day office experience and how to best represent an office perspective
• Support of projects and objectives as assigned
  
  

About You

• 1-3 years of Workforce Management or Resource Planning experience
• 1-3 years of experience in healthcare and/or retail operations
• Bachelor’s degree in Mathematics, Statistics, Finance, or related field, or the equivalent combination of education, training, and experience
• Demonstrate a natural curiosity and drive to help leaders solve complex labor and scheduling challenges in a medical/retail environment.
• Experience in capturing Time and Motion studies and implementation of the applied data in labor modeling.
• Advanced Excel skills with the ability to use Microsoft Office Products including Outlook, Word, and PowerPoint.
• Synthesize data sets into clear, actionable insights and communicates findings effectively to stakeholders at all levels of the organization.
• Ability to learn and adapt to new technologies quickly.
• Strong analytical skills to identify potential obstacles and/or opportunities to inspire change and drive the business.
• Strong critical-thinking skills to ensure systems are developed to be effective and efficient.
• Exceptional customer service skills with the desire to satisfy our internal and external customers.
• Excellent written and verbal communication skills with the ability to flex to various audiences.
• Solid time management skills to manage multiple projects; as well as maintain program documentation while meeting deadlines.
• Ability to manage multiple projects/tasks simultaneously, producing quality work on time sensitive deadlines.
  
  

Grow with Us

• Career Development and Training Opportunities
• Participate in a comprehensive benefits package including medical and dental coverage, tax-free savings plans, life insurance and more
• Participate in our Vision coverage and associate discounts on our products
• Participate in our 401(k) with competitive company match
• Accrue PTO and paid holidays from day one
  
  

Introduction | MyEyeDr.

How do you see yourself today? Are you looking for that unique opportunity where you can make a difference in the lives of the patients we serve? MyEyeDr. is a high-growth, premier healthcare company: a total vision care concept with a unique retail experience. Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Our business model is unlike others in the industry: we make healthcare accessible by welcoming all insurance and providing a great selection of stylish eyewear that meets the diverse needs of our patients.

This role provides a chance for you to build your professional career with an organization that is purposeful and whose values drive actions. You would have the opportunity to prioritize the care of our associates and our patients, to connect the knowledge of our talented teams to our patients’ needs, and to work in a fun, inclusive environment as part of a collaborative team. We are in search of that unique individual who is inspired by a career focused on helping others and providing quality care while continuously growing professionally and improving MyEyeDr. in meaningful ways. If this is you, we encourage you to apply so you can get your journey started with MyEyeDr. where you can help people see, look, and be their very best.

MyEyeDr. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. MyEyeDr. will not tolerate discrimination or harassment based on any of these characteristics.