Service Advisor – Ford Spring Hill

Join the Team at Ford Spring Hill!

Ford Spring Hill is seeking an experienced, customer-focused Service Advisor to join our growing service team. If you have a passion for customer service, enjoy working in a fast-paced environment, and have dealership service experience, we'd love to hear from you.

Responsibilities

• Greet customers promptly and professionally while delivering an exceptional service experience.
• Listen to customer concerns and accurately document vehicle symptoms and repair requests.
• Recommend maintenance and repair services based on manufacturer guidelines and vehicle inspections.
• Prepare repair orders and communicate effectively with technicians regarding customer concerns.
• Keep customers informed throughout the repair process, including status updates, additional repair recommendations, and estimated completion times.
• Review completed repairs with customers and ensure all questions are answered before vehicle delivery.
• Build strong customer relationships to encourage repeat business and customer retention.
• Meet productivity, customer satisfaction, and sales goals established by dealership management.

Qualifications

• Previous automotive dealership Service Advisor experience required.
• Experience with Reynolds & Reynolds dealership management software is preferred.
• Excellent communication, customer service, and organizational skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Professional appearance and positive attitude.
• Valid driver's license with an acceptable driving record.

We Offer

• Competitive compensation
• Medical, dental, and vision benefits (for eligible employees)
• Paid time off and holidays
• 401(k) with company match
• Employee vehicle purchase and service discounts
• Ongoing training and opportunities for career advancement

Pre-Employment Requirements

Employment is contingent upon:

• Acceptable background check
• Pre-employment drug screening (Drug-Free Workplace)

Ford Spring Hill is a Drug-Free Workplace (DFWP) and an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.