What are the responsibilities and job description for the Sales and Operations Manager position at MyCareer?
About the Company
A well-established leader with over four decades of experience delivering high-quality services nationwide. The organization specializes in carpet cleaning, floor care, upholstery cleaning, and water restoration, and continues to expand its presence across multiple cities while maintaining a strong reputation for reliability and customer satisfaction.
Position Overview
The Head of Sales and Operations is responsible for driving revenue growth while supporting operational excellence. This hybrid leadership role combines business development with hands-on service oversight, making it ideal for a professional who understands both sales strategy and service delivery.
This individual will serve as the primary point of contact in the local market—building client relationships, managing accounts, and ensuring services meet high-quality standards.
Key Responsibilities
Sales & Business Development (≈65%)
- Identify and pursue new commercial clients through research, networking, and outbound outreach
- Conduct in-person meetings and presentations to showcase service offerings
- Perform live demonstrations of services (e.g., carpet, tile, and upholstery cleaning)
- Develop proposals and close new business opportunities
- Maintain accurate records of client interactions and sales pipeline in CRM systems
- Build and nurture long-term client relationships to drive repeat and recurring revenue
Operations & Service Delivery (≈35%)
- Perform hands-on service and restoration work as needed to ensure quality standards
- Create work orders and coordinate with technicians for accurate service execution
- Conduct quality control inspections and follow up with clients post-service
- Assist with scheduling, resource planning, and day-to-day operations
- Support and guide a small team to maintain service excellence
Requirements
- Minimum of 1 year of relevant experience in a service-based environment (required)
- Proven track record in sales, preferably in a B2B or service-based environment
- Strong knowledge of service delivery, floor care, and restoration methods
- Ability to manage multiple priorities and lead operational activities
- Excellent communication, organization, and client relationship skills
- Self-motivated with a strong drive for growth and high performance
- Valid driver’s license and reliable transportation
Salary : $50,000 - $60,000