Front Desk Receptionist

Job Summary:

The Front Desk Receptionist will greet patients, and move patients through a pre-determined schedule of appointments at a physician's office.

Key Responsibilities:

• Welcomes patients and visitors to the medical office by greeting patients and visitors in person and on the telephone and answering inquiries or referring questions to other staff members.
• Schedules appointments for the physicians and physician assistant to optimize patient satisfaction, provider time and most effective use of examining and treatment rooms.
• Checks for correct sequence of papers, inserts new patient record forms, and places files in sequence for physician examination or treatment.
• Endeavors to keep patients on schedule by reminding provider of service delays.
• Assists ill or distraught patients as necessary. Telephones taxis or family members when necessary for transportation.
• Verifying financial records and collecting patient charges
• Maintains reception area in a neat and orderly condition.
• Assists patients with insurance papers and billing questions.
• Verifies patient insurances prior to appointment.
• Coordinates with other medical offices for patient referrals/authorizations.
• Participates in the medical office emergency routine when required. Summons ambulance or EMS or assists other staff members as needed.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Personality and demeanor to deal with the public and assist ill, older, or distraught patients.
• Basic office skills such as typing and filing.
• Good organizational skills.
• Excellent verbal communication skills.
• Excellent interpersonal and customer service skills.
• Basic understanding of administrative and clerical procedures and systems.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• Graduate of a certified medical office training course preferred.
• High school graduate or equivalent required.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.