What are the responsibilities and job description for the Scheduling Coordinator position at MyCare Medical?
Role Summary
The Scheduling Coordinator is responsible for managing patient appointment scheduling while ensuring accuracy, efficiency, and a positive patient experience. This role supports provider productivity, maintains schedule integrity, and serves as a key point of contact between patients, providers, and internal teams.
Key Responsibilities
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The Scheduling Coordinator is responsible for managing patient appointment scheduling while ensuring accuracy, efficiency, and a positive patient experience. This role supports provider productivity, maintains schedule integrity, and serves as a key point of contact between patients, providers, and internal teams.
Key Responsibilities
- Schedule and reschedule patient appointments accurately and in a timely manner.
- Register new patients and update demographic and insurance information for existing patients.
- Maintain accurate provider schedules to support physician productivity goals.
- Inform patients of financial responsibilities at the time of scheduling.
- Answer and appropriately route incoming calls; create tasks in patient charts and forward to the correct staff or providers.
- Confirm appointments and send communications to patients as required.
- Sort, scan, and upload medical records into electronic patient charts.
- Coordinate scheduling needs with internal departments and outside agencies.
- Schedule appointments by phone or in person following office visits.
- Arrange same-day appointments according to urgent protocols, including scheduling with alternate providers when necessary.
- Ensure daily updates to schedules, including cancellations and additions.
- Communicate with physicians, clinicians, and staff regarding patient scheduling concerns or issues.
- Escalate system or scheduling issues to the Scheduling Manager as needed.
- Apply strong customer service principles to interact with patients calmly and professionally.
- Maintain strict confidentiality of protected health information (PHI).
- Perform other duties as assigned.
- Professional and effective communication
- Emotional intelligence and patient-centered service
- Planning, organization, and attention to detail
- Conflict management and problem-solving
- Ethical judgment and confidentiality awareness
- Adaptability and flexibility in a fast-paced environment
- Qualifications
- Excellent verbal and written communication skills
- Highly motivated, focused, and self-disciplined
- Ability to manage multiple priorities and changing workflows
- Demonstrated professionalism and reliability
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