Client Implementation & Support Manager

Company Summary:

MYCA: Material Handling was honored as #12 on the list of Fastest Growing Women-Owned/Led Companies by The Women Presidents Organization and JPMorgan Chase Commercial Banking. MYCA is a leading disruptive innovator in technology solutions, uniquely set apart by providing customers with complete cost transparency and data visibility. MYCA: Material Handling is experiencing significant organic growth and is in search of new team members to further our growth.

Position Summary:

We are seeking Client Implementation & Support Manager to join our team! MYCA has been building a custom ERP system for a local forklift dealer and is now ready for deployment in the upcoming months. The individual in this position will be responsible for the management and delivery of this technology to each of the client’s branches, led by the Business Analyst. The individual will also educate clients on how to use software and work directly with the Business Analyst to meet key project milestones.

This position will be responsible for all future rollouts of this new technology solution to additional clients.

Principal Responsibilities:

• Develop and maintain close working relationships with key stakeholders to understand evolving issues and requirements, understand upstream and downstream implications and dependencies, ensuring key solutions are executed and properly coordinated
• Maintain required project documentation
• Serve as a liaison between business and technical aspects of projects
• Travel to client locations to deliver in-person training, system setup, and support during go live
• Configure and set up inventory location systems, including barcode creation and inventory counting
• Provide clear and engaging software training to users at all levels
• Serve as liaison between the client and internal development team to communicate needs, enhancements, and issues
• Maintain and update Standard Operating Procedures (SOPs) and system documentation
• Collect data and other required information to customize software to client requirements
• Support issue resolution, troubleshoot technical challenges, and escalate as needed
• Plan and implement large IT projects

Qualifications:

• 2 years of implementation experience
• Strong project management skills
• Excellent communication and presentation skills, with the ability to effectively convey complex technical information to diverse audiences
• Perform data cleansing, formatting, and validation to ensure accurate and complete information is migrated into the system.
• Deadline and detail-oriented
• Strong analysis and critical thinking skills
• Proven experience implementing new software solutions or technology systems
• Strong project coordination or project management skills, including milestone tracking
• Technical proficiency with online portals, inventory systems, or related software
• Excellent communication and training skills for both technical and non-technical users
• Strong problem-solving skills and attention to detail
• Experience within the material handling industry is a plus

Education:

Bachelor’s degree in business administration, information technology, logistics, or a related field

Benefits:

• Recognition and career advancement opportunities based on performance
• Work in a supportive and collaborative team environment
• Join a company known for its innovation and commitment to customer satisfaction
• Access to Company Gym and workout facility, Raleigh local
• Benefits include PTO, 11 paid holidays, and company sponsored medical insurance
• Company 401(k) with match
• Educational and training opportunities through company programs

Where is the Work:

• During implementation this work will include travelling to each of the clients branches throughout the Southeast of the United States
• Travel will be required to implement this technology solution to each new client
• Hybrid work is required when there is no active implementation (2-3 days per week in the office)
• A local Raleigh, NC candidate is preferred, but MYCA is willing to consider a strong candidate within 150 miles of Raleigh, NC

Salary:

The salary range for the role is $67,000-$72,000 per year.