What are the responsibilities and job description for the Technical Helpdesk Consultant position at My3Tech?
Hello,
Position: Technical Helpdesk Consultant
Location: Jefferson City, MO (Hybrid)
Required Experience/Skills:
- High School Diploma or equivalent
- Healthcare terminology or IT background experience preferred
- Ability to work in a fast-paced environment with attention to detail
- Ability to work independently, accurately, and efficiently
- Ability to follow written and verbal instructions
- Good knowledge of MS Word and Excel
- Strong Customer Service Background
- Healthcare, Medicare, or Medicare Advantage preferred
- Expert listening skills and ability to identify customer needs with appropriate issue resolution
- Strong verbal and written communication skills
- Strong time-management skills
- Problem-solving orientation to identify root cause, develop solutions, and implement in close collaboration with those doing the work
- Ability to remain calm and productive under pressure.
---
Thanks
Srujana
Email: srujana.b@my3tech.com