What are the responsibilities and job description for the Customer Support Technician - Onsite at Florida position at My3Tech?
Hello,
Hope you are doing good.
Job: Customer Support Tech
Location: 4500 Salisbury Road, Suite 300, Jacksonville, FL 32216 - ONSITE
Project Duration: Long Term Contract
Minimum of 1 year of experience in the installation, maintenance, and technical support of workstation hardware.
1. Concentration and desire to work in desktop support.
2. Configure and deploy Information Technology resources. Includes, but is not limited to, desktop, laptops, printers, mobile devices.
3. Troubleshoot and perform minor repairs to hardware, software, and peripheral equipment, using proven troubleshooting procedures.
4. Assist in coordinating audio-visual setup and videoconference support.
5. Assist with annual inventory scanning and equipment surplus.
6. Install, configure, and update software.
7. Participate in team projects, meetings and assignments.
8. Responsible for reading and following the Department's Procedures and Policies.
9. Responsible for understanding and enforcing the Department's Policies and Procedures.
10. Responsible for documenting solutions to Technology issues.
11. Responsible for traveling to remote sites to resolve IT related issues and/or to deploy resources.
12. Perform other related duties as assigned.
13. Ability to lift up to 50 lbs.
14. Ability to climb a ladder, squat, stoop, push, crawl, and bend in all types of weather.
The submitted candidate must be able to apply common knowledge, skills, and abilities in the following areas:
1. Initiative: Must be able to comprehend assignments, organize workload, and meet deadlines with little direction. Must be able to monitor and analyze situations to determine the next step.
2. Communication: Can clearly convey information, in both written and verbal formats, to individuals or groups in a wide variety of settings (i.e., project team meetings, management presentations, etc.). Must have the ability to effectively listen and process information provided by others.
3. Customer Service: Works well with clients and customers (i.e., business office, public, or other agencies). Able to assess the needs of the customer, provide information or assistance to satisfy expectations or resolve a problem.
4. Decision Making: Makes sound, well-informed, and objective decisions utilizing critical thinking skills and analysis.
5. Flexibility: is open to change, new processes (or process improvement), and new information. Can adapt in response to new information, changing conditions, or unexpected obstacles. Ability to receive and give constructive criticism and maintain effective work relationships with others.
6. Interpersonal: Shows friendliness, courtesy, understanding, and politeness to others
7. Leadership: Motivates, encourages, and challenges others. Can adapt leadership styles in a variety of situations.
8. Problem Solving: Able to identify, evaluate, and use sound judgement to generate and evaluate alternative actions, and make recommendations, as accordingly.
9. Team Building: Encourages, inspires, and guides others toward accomplishing the common goal as an equal member of the team.
10. Quality Assurance: Knowledge of the ideologies, techniques and tools for quality assurance and control. The ability to put the ideologies, techniques, and tools into practice
---
Thanks
Srujana
Email: