What are the responsibilities and job description for the Remote Live Chat Clerk (Entry Level) position at My Wireless Corner?
My Wireless Corner in Miami, FL is looking for one remote live chat clerk (entry level) to join our team. We are seeking a highly motivated and customer-focused individual to join our team as a Remote Live Chat Clerk. As a Live Chat Clerk, you will be responsible for providing exceptional customer service and support through live chat interactions. This is an entry-level position, and military candidates are encouraged to apply. We are located on 3164 Nw 72nd Ave. Our ideal candidate is self-driven, ambitious, and hard-working.
Benefits
- We offer many great benefits, including free early access to your pay through Homebase.
- Competitive salary and benefits package
- Opportunity to work with a dynamic and growing company
- Professional development and growth opportunities
- Flexible remote work arrangement
Responsibilities
- Respond to customer inquiries and concerns through live chat
- Provide accurate and timely information to resolve customer issues
- Utilize knowledge base and resources to answer questions and troubleshoot problems
- Collaborate with remote teams to ensure seamless customer support
- Meet and exceed customer satisfaction and quality targets
- Maintain accurate records of chat interactions and customer information
Qualifications
- 1-2 years of military experience in customer service, administration, or IT (or equivalent civilian experience)
- Excellent communication and interpersonal skills
- Strong problem-solving and troubleshooting abilities
- Ability to work independently and collaboratively in a remote environment
- High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred
We are looking forward to hearing from you.
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