What are the responsibilities and job description for the Associate Account Manager- Client Services position at My Utilities?
WHO ARE WE?
My Utilities has revolutionized one of the most stressful processes — moving into a new home — by making it easy to select and establish all of the utility services customers need: electricity, internet, cable/TV, security, insurance, gas, and water. We have a fun and focused culture and our team is welcoming and connected. We develop our team members with intentional development plans and mentorship that help them hit their personal and professional goals.
WHAT'S THE JOB?
As an Associate Account Manager, you will work closely with senior team members and own a growing portfolio of accounts. Your day-to-day responsibilities will include:
WHO ARE YOU?
You are an early-career professional who is eager to grow in a client-facing role. You thrive in a fast-paced environment, take ownership of your work, and are passionate about delivering excellent service. Specifically, you:
WHY US?
This is a full-time, hybrid position based in Dallas, TX. We offer:
My Utilities has revolutionized one of the most stressful processes — moving into a new home — by making it easy to select and establish all of the utility services customers need: electricity, internet, cable/TV, security, insurance, gas, and water. We have a fun and focused culture and our team is welcoming and connected. We develop our team members with intentional development plans and mentorship that help them hit their personal and professional goals.
WHAT'S THE JOB?
As an Associate Account Manager, you will work closely with senior team members and own a growing portfolio of accounts. Your day-to-day responsibilities will include:
- Serve as a key point of contact for a portfolio of accounts, supporting their onboarding and ongoing needs
- Build and nurture relationships with client stakeholders to ensure satisfaction and long-term retention
- Participate in regular business reviews with clients to assess performance and gather feedback
- Partner with internal teams — including marketing, product, and customer support — to ensure client needs are met
- Monitor account performance metrics and contribute to regular reports on account health and growth
WHO ARE YOU?
You are an early-career professional who is eager to grow in a client-facing role. You thrive in a fast-paced environment, take ownership of your work, and are passionate about delivering excellent service. Specifically, you:
- Exemplify our Core Values: Grit, Integrity, Excellence in Everything, and are Others-Focused
- Have 1-2 years of experience in account management, sales, customer success, or a related field (internship experience welcome)
- Are a strong communicator who can build rapport with clients and internal teams quickly
- Demonstrate a high level of desire to "get things done" with excellence
- Are detail-oriented and comfortable working with data to track account performance
- Hold a Bachelor's degree in Business, Marketing, or a related field (or equivalent experience)
WHY US?
This is a full-time, hybrid position based in Dallas, TX. We offer:
- Competitive entry-level salary plus a direct performance-based bonus structure
- Paid time off, paid holidays, and health insurance coverage
- Mentorship and intentional development plans to accelerate your career growth
- A welcoming team culture with real opportunities to advance into senior account management roles