Assistant Manager (Highland Falls)

Full Job Description:

• Assistant manager helps maintain a clean, well-organized store with a customer-first focus.
•  At the direction and delegation of the Store Manager, the assistant assists with supervision of store employees, management and presentation of merchandise and completion of paperwork. 
• The assistant also performs stocking and cashiering functions and performs other duties as necessary to maximize profitability and customer satisfaction while protecting company assets and reducing losses. 
• Must be able to work different shifts including holidays and weekends.  

Duties and Job Functions: 

• Provide superior customer service leadership. 
• Greet and assist customers and operate cash register and scanner to itemize the customer’s purchase.
• Assist the Store Manager with scheduling employees. 
• Provide adequate training for employees. 
• Conduct safety meetings. 
• Ensuring employee compliance with company policies and procedures.  
• Follow company work processes to manage merchandise, including receiving, unpacking, stocking, restocking and rotating merchandise on shelves and building merchandise displays. 
• Assist in maintaining accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls.  
• Assist in ensuring the financial integrity of the store through strict cashier accountability, key control, and cash control procedures. 
• Authorize and sign for refunds and overrides.
• Assist with the management of the store in the Store Manager’s absence.      

Physical Requirements (Max pounds):

• Lift/Carry Abilities (measured for maximum or average load)
• Lift strength (0”- 60”) – 50 lbs
• Overhead lift strength – 50 lbs
• Carry strength (50’ or less) – 50 lbs
• Frequent lift/carry (> 12x/hour) – 50 lbs
• Constant lift/carry (> 30x/hr) – 20 lbs
• Horizontal push/pull strength – 500 lbs
• Physical Aptitudes (rated based on level of skill involved)
• Agility/dynamic balance 80-100%
• Finger dexterity – 80-100%
• Manual dexterity – 80 – 100%
• Posture Tolerance (rated based on frequency or time involved)
• Stand/walk – constantly
• Reach above shoulder level – occasionally
• Twist/turn head – constantly
• Bend over/stoop – frequently
• Climb steps/ladder – occasionally
• Kneel/squat - occasionally

Qualifications and Skills: 

• Minimum 3-4 years of experience in a retail store. 
• Demonstrates leadership and integrity with experience managing a staff of team members. 
• Excellent verbal and written communication skills. 
• Strong merchandising and visual skills. 
• Excellent organization skills; able to plan and execute tasks efficiently. 
• Proactive and creative problem solving ability. 
• Flexible and adaptable. 
• Ability to multi-task and balance multiple priorities. 
• Proficient computer skills in Microsoft Word, Excel and Outlook.
• Ability to work weekends, nights and holidays
• Strong Retail/Sales experience. 
• Must have a customer-centric attitude. 
• Enjoy interacting with different types of people and personalities. 
• Ability to solve problems and deal with a variety of situations.  
• Good organization and customer service skills with attention to detail.   
• Ability to perform cash register functions and generate shift reports.  
• Knowledge of cash handling procedures including cashier accountability.