What are the responsibilities and job description for the Contact Center and Relief Manager position at My Storage Ops?
Contact Center & Relief Store Manager
My Storage Ops | $16–$18 per hour
My Storage Ops is looking for a dependable, customer-focused team member to support our contact center and provide on-site coverage when store managers are away. If you communicate clearly, take initiative, and follow through, we’d love to hear from you!
About the Role
You’ll spend approximately two days each week on our contact center and two to three days physically managing a storage location. This role combines phone and online customer service with hands-on store operations.
Contact Center Responsibilities
- Handle inbound and outbound calls professionally and confidently.
- Respond promptly to customer text messages and emails.
- Help prospective customers select a storage unit and complete their rental.
- Take ownership of customer needs and daily operations at remotely managed properties.
- Leave clear, thorough account notes so teammates know what happened and what needs to happen next.
- Communicate proactively with store managers and the management team.
On-Site Responsibilities
- Run day-to-day store operations in the absence of the manager.
- Provide friendly, professional face-to-face customer service.
- Complete daily lock checks and property walkthroughs.
- Assist with rentals, payments, account questions, and customer concerns.
- Keep the office and property clean, organized, and welcoming.
- Document issues and communicate any needed follow-up.
What We’re Looking For
- A self-starter who takes initiative and follows through without needing constant direction.
- Someone who is quick on their feet, thinks clearly, and adapts when priorities change.
- Ability to work confidently on your own and as part of a team.
- Strong phone, written, and face-to-face communication skills.
- Dependability, attention to detail, and clear, thorough note-taking.
- Comfort using computers and learning new software.
- A customer service mindset and confidence asking for the rental.
- Reliable transportation and the ability to cover different store locations.
- Customer service, sales, call center, or self-storage experience preferred.
Schedule
Availability is required during these hours:
- Monday: 9 a.m.–5 p.m.
- Tuesday: 8 a.m.–6 p.m.
- Wednesday: 8 a.m.–6 p.m.
- Friday: 9 a.m.–5 p.m.
- Saturday: 9 a.m.–2 p.m.
The mix of contact center and on-site assignments will depend on store coverage needs.
Pay
$16–$18 per hour, based on experience and qualifications.
To apply: Submit your résumé and a brief introduction explaining why you’d be a great fit.
Let's Chase Excellence to Catch Perfect together!
My Storage Ops — Unlock Your Potential
Pay: $16.00 - $18.00 per hour
Expected hours: 32.0 – 40.0 per week
Benefits:
- Paid time off
Work Location: In person
Salary : $16 - $18