FRSP Program Manager

About the Role

The FRSP Program Manager plays a key role in the supervision, management, and successful operation of the Family Resource and Support Program (FRSP). This role will be responsible for day-to-day operations, performance, and staff management, as well as continuous improvement related to the DHS contracted services. This position will report to the Program Director, working to resolve complex issues and executing the strategies and plans developed by the Program Director. This position is responsible for overseeing program activities, managing staff, ensuring that program goals and objectives are met, data collection, reporting and compliance.

This is a hybrid position and expected to be in the office at least 1-2 days a week.

About My Sister’s Place

My Sister's Place is a community of staff, volunteers, and advocates committed to eradicating domestic violence. As DC's oldest domestic violence shelter, we have served as a cornerstone of the district's response to this pressing public health issue since 1979. MSP is unique in offering a continuum of care from emergency shelter through transitional-to-permanent housing. Our experienced team of case managers and residential counselors provide clinical counseling, case management, and comprehensive services to empower survivors to recover and thrive. MSP also provides training, case consultation, and advocacy to engage communities to prevent violence and abuse.

What You’ll Be Doing

Supervisory duties

• Supervise and manage FRSP Community Advocate Supervisors providing support, technical assistance, necessary training, and performance evaluations.
• Provide backup coverage for community-based staff and program staff, as needed.

Program Management

• Oversee the FRSP program, including logistical management, grant deliverables, progress of ongoing activities, and new initiatives.
• Act as point of contact with DHS housing coordinator.
• Coordinate and conduct regular program staff meetings on program issues.
• Assist with the development of new and existing programs, program planning, and design Life Skills workshops for clients.
• Facilitate meetings for programs and community staff as needed.
• Direct and monitor the implementation of organization and program policies and procedures for effective service delivery.
• Conduct program evaluations to measure client progress and program success.
• Ensure adherence and compliance with FRSP Program and staff requirements, including grant deliverables.

Case Management

• Assist with access and usage of DHS databases, including HMIS, StepTool, CATCH, and FRSP Oversight Portal.
• Provide intensive case management services to individuals and families affected by homelessness, and other traumas including domestic violence.
• Identify strengths and needs of individuals and families as they relate to the overall plan of intervention.
• Make appropriate referrals to address social, environmental, medical, and emotional problems.
• Respond to crisis situations and intervene to resolve immediate problems.
• Provide assistance in seeking housing, employment, financial assistance, and other needed services.
• Provide direct case management services on an as-needed basis.

Training & Workshops

• Develop and deliver periodic staff trainings and workshops on DHS standards, best practices, etc.
• Ensure compliance with all DHS required orientation and certification requirements, permissions, and ongoing training.

Data Collection & Reporting

• Complete evaluation tools and gather data to measure client progress.
• Ensure data is collected and maintained for internal and external reports, trend analysis, and drafting reports required by all relevant funding sources and internal review.
• Complete monthly program reports for the DHS and internal leadership.

Qualifications

• Must have, at a minimum, a master's degree in the Human Services, Health Care, or Social Work field, OR a Bachelor of Science in Nursing OR be a Licensed Clinical Social Worker (LICSW) OR a Licensed Professional Counselor (LPC) in DC
• Must have at least two (2) years of professional supervisory and/or managerial experience in human services and/or social services.
• Must have a minimum of four (4) years of professional homeless services experience.
• At least 2 (two) years of experience working with individuals who have experienced trauma. Experience working with survivors of domestic violence, or other similar populations is strongly preferred.
• Must have professional knowledge of the theories, principles, techniques, and practices of social service delivery systems.
• Ability to work effectively with diverse individuals, groups, and communities required; bilingual in Spanish is a plus.
• Excellent communication and interpersonal skills.
• Valid driver's license and reliable transportation.

What We're Looking For

At MSP, we are committed to our core values, which guide our every action and decision. We’re hiring someone who shares our dedication to these values and embodies them in their work:

• Demonstrate Professionalism, Integrity, and Excellence: You approach your role with the highest level of professionalism and ethical conduct. You should consistently uphold integrity, demonstrate excellence in your work, and adhere to the highest standards of professionalism.
• Support Wellness and Self-care: You understand the importance of self-care and wellness, both for yourself and for the clients we serve. You should promote and model self-care practices and encourage clients to prioritize their well-being.
• Provide Person-centered and Trauma-informed Services: We value a person-centered and trauma-informed approach to service delivery. The right candidate should be skilled in empathetic and client-focused interactions, recognizing the unique needs and experiences of each individual.
• Foster an Environment of Trust, Transparency, and Respect: Building trust and maintaining transparency and respect in all interactions is paramount to our organization. We are looking for someone who can create a safe and respectful environment for clients and colleagues alike.
• Deliver Services Intentionally and Passionately: We seek a Workforce Development Specialist who is passionate about helping others and who approaches their role with intentionality. You should be dedicated to making a meaningful impact on the lives of our clients.

My Sister's Place is proud to be an Equal Employment Opportunity employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based upon race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

Pay: $82,100.00 - $95,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Experience level:

• 10 years
• 11 years
• 5 years
• 6 years
• 7 years
• 8 years
• 9 years

Schedule:

• Monday to Friday

Application Question(s):

• Do you have a master's degree in the Human Services, Health Care, or Social Work field, OR a Bachelor of Science in Nursing OR are you a Licensed Clinical Social Worker (LICSW) OR a Licensed Professional Counselor (LPC) in DC?

Work Location: Hybrid remote in Washington, DC 20009

Salary : $82,100 - $95,000