Customer Service Sales Lead

Are you a natural relationship builder who loves both pets and people? Do you thrive on client engagement, sales, and turning leads into loyal clients?

We’re hiring a Sales Lead to own the client journey—from first inquiry to loyal client! 

This specialized role focuses on lead outreach, lead conversion, sales, detailed communication tracking, and client education to ensure pet parents feel informed, cared for, and are excited to choose our resort.  This role requires strong internal and external communication skills. You’ll work closely with our Hosts as part of the resort’s total service team. This is a full-time role as a dedicated sales professional supporting up to four pet resorts within the same brand and local area.   You will partner with the host and management teams of each resort you support from your home resort. 

What We’re Looking For: 

The ideal candidate is highly organized, motivated by goals, and love helping pet parents find the right service fit for their furry family members. 

Qualifications: 

• Passion for client care and personalized sales 
• Experience in outbound communication and sales conversion 
• Confident communicator via phone, SMS, and email  
• Excellent time and task management. 
• Highly organized, detailed and efficient team with all internal and external communication 
• Sales driven mindset. Goal-oriented with a strong sense of accountability 
• Ability to work independently and with a team 
• Basic computer skills with the ability to learn software easily. 

Responsibilities: 

• Ensure a caring and compassionate experience for our potential, new and established pet parents through clear communication, attention to detail, and accuracy in documentation. 
• Demonstrate a high level of knowledge of the services offered and resort practices. 
• Confidently make custom recommendations using suggestive selling that drive sales revenue.  
• Proactively follow up with leads, demonstrating your skills as a sales professional  
• Log detailed, personalized notes to support high-touch outreach 
• Own, drive, track and manage leads through the sales funnel 
• Drive conversions from trial offers to loyal clients 
• Work collaboratively with the team to ensure a cohesive and seamless experience for both pets and pet parents. 
• Support overall revenue generation communication and outreach in partnership with management 
• Celebrate wins and track progress toward sales goals 

Equal Employment Opportunity

It is the policy of the company to afford equal opportunities to all applicants and employees regardless of race,

color, religion, sex, national origin, age, non-disqualifying disability or status as a disabled or Vietnam era veteran.

The safety, security, and comfort of your pet is always our first priority! Your companion deserves the best, and that’s what we have to offer… without compromise. Our trained and dedicated team of animal lovers provide unmatched care to all the cats and dogs who stay with us.