What are the responsibilities and job description for the Front Desk Clerk 3pm - 11pm position at My Place Hotel - Mt Pleasant?
To assist our guests efficiently and courteously in all Front Office related functions, while projecting high standards of service and professional hospitality at all times. This position requires weekends.
ESSENTIAL FUNCTIONS
· Ability to perform all Front Office associate duties.
· Basic knowledge of how to operate all Front Office equipment. Ability to solve basic equipment problems and/or know who to contact for resolution.
· Laundry duties, wash, dry and fold laundry
· Professionalism and courtesy are to be extended at all times to guests, associates and vendors.
· Guests should be acknowledged and professionally greeted when in public areas of the hotel.
· Associates should remain highly visible and be readily available for guests at all times.
· Familiar with property, departments, hours of operation and services of the hotel.
· Answer phones within 3 rings using proper greeting and etiquette.
· Understand and carry out specific duties in case of an emergency (fire alarms, bomb threat, medical, tornado, etc).
· Properly accept, log and maintain mail in an organized manner.
· Support team members to ensure the team’s entire workload is completed daily.
· Complete responsibilities in a consistent and accurate manner.
· Pass on pertinent information to next shift: Group information, current selling strategy, follow-up required for guests or shift responsibilities
· Know and understand guest needs and expectations.
· The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work.
· Associates are required to comply with department uniform and appearance standards.
· Associates are expected to carry out all reasonable requests by Managers/Supervisors which the associate is capable of performing.
Job Type: Part-time
Pay: $15.00 - $16.50 per hour
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
- Front desk: 1 year (Preferred)
Work Location: In person
Salary : $15 - $17