What are the responsibilities and job description for the Customer Service Representative position at My Office Pro?
Our team is growing!
We are currently looking for a full-time Customer Service Representative! If you are a highly organized, tech-savvy, and detail-oriented person, this position may be a great fit for you! No previous payroll experience is required - we'll teach you all you need to know!
Who is My Office Pro?
We are a small, yet rapidly growing, payroll company that provides payroll and human capital management services to a diverse range of businesses across the United States. Our mission is to deliver quality back-office and HR support to our clients so they can focus on taking care of their employees and running their businesses.
We understand our success depends on our team, which is why we offer competitive pay, profit-sharing bonuses, and a healthy work/life balance in our casual and collaborative office. We firmly believe that laughter in the workplace is both important and healthy, so we take the time to have fun together even while we work hard.
CSR Responsibilities
- Communicate with clients from a wide variety of businesses via email and telephone
- Assist clients with questions about payroll, reporting, and HR needs
- Communicate pertinent client info to various team members
- Maintain a rapport with assigned clients
- Gather and pass client info to the payroll team to ensure payrolls are completed on time
Our training process consists of training videos, shadowing peers, the use of demo accounts, and working with assistance. Our CSRs begin with payroll training to give them the necessary knowledge and skills to effectively assist clients once they move to the CSR team. Our CSR Manager and Supervisor will work closely with you and support you through training and beyond.
What are we looking for in a CSR?
- Service-First Attitude
- Dependable
- Multi-Tasker
- Critical-Thinker
- Flexible
- Detail-Oriented
The ideal candidate will be willing to use the resources available to them to troubleshoot issues independently, while also recognizing when they need to ask for additional help. Our entire management team has an open-door policy for questions, suggestions, and support whenever it is needed.
Hours, Pay, and Benefits
This position is in-office, Monday through Friday from 8 am until 5 pm. If the work is completed on Friday, we often get to leave a little early and get a head start on the weekend! The initial hourly pay is $16 an hour.
In addition, we believe our success should be shared with those who make it happen day-to-day, so we also pay quarterly bonuses based on company profits. Benefits include fully paid health, life, and long-term disability insurance for employees, contributions to a Health Savings Account on your behalf, 401k with match, dental and vision insurance, and three weeks of PTO per year.
How to Apply
If this job sounds like the job for you, we encourage you to apply today! Please submit your updated resume and a cover letter sharing a little information about yourself with us.
Keep an eye on your email inbox in the coming days, as qualified applicants will need to complete an online assessment after submitting their application. This assessment will require some time and a quiet place to concentrate, but it helps us determine which candidates have the necessary skillsets for this role.
We are looking to fill this position immediately, so we review applications nearly every day. If your background and assessment scores fit what we are looking for, we will reach out to you via email to schedule an in-person interview with our hiring team in London. We encourage your questions during the entire process so you can get to know us, too. We hope to meet with you soon!
Salary : $16