Customer Service/Tech Support

Job description:

Join our dynamic team as a Customer Service Specialist (ERP / Software Support) and become the vital link between our clients and cutting-edge enterprise resource planning (ERP) software solutions. In this role, you'll deliver exceptional technical support, troubleshoot complex software issues, and ensure seamless computer and network operations. Your energetic approach will help clients optimize their IT infrastructure, resolve hardware and software challenges, and enhance their overall user experience. This position offers an exciting opportunity to develop your technical expertise while providing outstanding customer service in a fast-paced environment.

Key ResponsibilitiesClient Communication

• Respond to customer inquiries via phone, Zoom, email, and ticketing system
• Communicate system functionality in clear, easy-to-understand language
• Provide timely follow-ups and maintain strong client relationships
• Deliver a professional and confident customer experience

Client Setup & Support

• Assist new clients with account setup and system navigation
• Support basic workflow configuration and user setup
• Help with data imports (spreadsheets, inventory lists, product data)
• Provide guidance on subscription features and usage

Ticket Management

• Respond to and manage support tickets promptly
• Troubleshoot basic account and system-related issues
• Escalate complex technical issues to senior team members or Engineering
• Document all interactions thoroughly and accurately

Administrative & Reporting Support

• Maintain organized support documentation
• Track common issues and recurring questions
• Assist with updating help guides and internal documentation

Qualifications

• 1–2 years of experience in customer service, software support, or SaaS environments
• Exceptional verbal and written communication skills
• Comfortable leading phone and Zoom conversations with clients
• Strong technical aptitude and ability to learn new software quickly
• Familiarity with ERP, distribution, or inventory systems is a plus
• Highly detail-oriented and organized
• Ability to multitask and manage multiple inquiries
• Professional, patient, and solutions-oriented

Benefits and amenities:

Our office location offers a variety of amenities to help you stay well and enjoy your workplace.

• On-site Yoga Studio
• Full-service Gym with Shower Facilities
• Wellness Room
• On-Site Café
• Unwind and play a game of corn hole and enjoy the regulation-size Bocce ball court and putting green
• Game Room & Lounge
• EV charging station on site
• Paid time off
• Health Insurance
• Dental/Vision

Embark on a rewarding career where your technical expertise fuels exceptional customer experiences! We’re dedicated to supporting your growth with ongoing training opportunities in network administration, help desk operations, and advanced troubleshooting techniques. If you’re passionate about IT support roles that challenge you daily while making a real difference for clients worldwide, this is the perfect opportunity!

Job Types: Full-time, Part-time

Experience:

• Technical support: 1 year (Required)
• Customer service: 1 year (Required)

Ability to Commute:

• Irvine, CA 92612 (Required)

Work Location: In person