Technical Services Specialist

My Mobility Medics in Greenville, SC is looking for one experienced technical services specialist to join our 6-person strong team. We are located on 1310 Garlington Rd. Ste K. Our ideal candidate is self-driven, punctual, and hard-working. If you are a customer-focused problem-solver with a passion for helping people maintain mobility and independence, we encourage you to apply and join the My Mobility Medics team!

Job Summary:

The Technical Services Specialist at My Mobility Medics plays a vital, hands-on role in delivering exceptional customer service and technical support for mobility and home medical equipment (HME). This position combines fieldwork, technical troubleshooting, customer education, and sales assistance to help clients achieve greater independence and safety in their daily lives. You will interact directly with customers—both in-person (in their homes or our retail showroom) and over the phone—while delivering, setting up, repairing, and instructing on the use of mobility aids and related equipment. The role also includes removing old or damaged items, maintaining product knowledge across all lines, and supporting sales efforts to ensure every interaction contributes to outstanding service.

Key Responsibilities:

·      Assess customer needs by asking targeted questions to identify appropriate equipment solutions.

·      Handle incoming and outgoing phone calls promptly and professionally to support customers and coordinate services.

·      Deliver, install, and set up Home Medical Equipment (HME) and supplies safely in customers' homes or other settings.

·      Provide clear, hands-on instruction to customers and caregivers on the proper, safe use and maintenance of equipment.

·      Diagnose issues with malfunctioning or broken equipment, recommend effective repairs or solutions, and document findings thoroughly (including any need for additional parts or follow-up).

·      Install new or repaired parts to restore equipment to safe, fully functional condition.

·      Review service call details in advance (e.g., location, potential installation challenges, payer information) to prepare effectively.

·      Evaluate home environments for safety risks related to equipment delivery, setup, and ongoing use.

·      Obtain required customer signatures on delivery, installation, or pickup documentation.

·      Pick up and remove used, rented, or damaged equipment from residences as part of service calls or rental cycles.

·      Keep service tools, parts, and equipment in the work vehicle organized, clean, and compliant with company guidelines.

·      Adhere to all applicable federal, state, and local laws, regulations, and ordinances governing HME services.

·      Perform additional duties as needed to deliver excellent customer service and support team operations.

·      Participate actively in ongoing training, continuing education, and in-services on products rented, sold, delivered, and serviced by My Mobility Medics.

·      Assist with showroom/retail duties, including customer interactions and sales support as required.

·      Complete accurate documentation across written forms, CRM systems, databases, and rental tracking tools.

Qualifications:

Required:

• High school diploma or GED equivalent.
• Valid driver's license with a clean driving record.
• Ability to pass a comprehensive criminal background check.

Preferred:

• Manufacturer training and certifications for mobility/HME products sold and serviced by My Mobility Medics.
• At least 6 months of hands-on experience delivering, installing, repairing, or servicing HME/mobility equipment in residential settings (e.g., single-family homes, apartments, assisted living, or nursing facilities).

Required Skills & Competencies

1.    Strong Analytical & Troubleshooting Skills — Ability to diagnose and resolve moderate to complex issues with mobility equipment (including electrical components and systems), often independently and without immediate technical support; evaluate problems logically and determine efficient, safe solutions.

2.    Excellent Communication & Interpersonal Abilities — Skilled in frequent, positive interactions with diverse customers, families, and external stakeholders; capable of explaining technical information clearly, persuading or negotiating sensitively, handling potentially challenging or confrontational situations professionally, and using various communication methods (verbal, written, formal recommendations).

3.    Effective Project & Task Management — Define objectives for deliveries, repairs, or installations; identify customer/stakeholder needs; plan and coordinate steps; allocate resources (time, tools, parts) efficiently to meet goals promptly.

4.    Leadership & Initiative — Willingness to take on increasing responsibility, make sound decisions, coach or guide others (including customers), and build confidence through reliable, proactive service.

5.    Technical Expertise — In-depth knowledge of how mobility equipment functions, common troubleshooting techniques, and relevant laws/regulations/guidelines for HME and mobility aids to ensure compliance and safety.

6.    Computer Proficiency — Comfortable using personal computers and software for word processing, spreadsheets, databases, CRM, and rental tracking systems.

If you are a customer-focused problem-solver with a passion for helping people maintain mobility and independence, we encourage you to apply and join the My Mobility Medics team!