Virtual Bilingual (English/ Spanish) Appointment Setter

Company Description

At My Dentist For Life of Plantation, we prioritize trust and treat our patients like family. Our mission is to improve oral health through education, personalized care, and exceptional results. We are dedicated to delivering the highest standard of dental services while focusing on convenience, comfort, and affordability. Our comprehensive range of dental services addresses a variety of needs, from preventive care to advanced treatments, all aimed at providing an outstanding patient experience.

Role Description

This is a full-time, virtual Appointment Setter role for My Dentist For Life. The Appointment Setter will be responsible for scheduling appointments for new and existing patients, managing communication with prospective clients, and assisting with lead generation efforts. The role involves providing exceptional customer service and ensuring a seamless scheduling process while maintaining accuracy and professionalism in all interactions.

Qualifications

• Proficiency in Setting Appointments and Appointment Scheduling
• Experience in Lead Generation and Customer Outreach
• Excellent Communication and Interpersonal Skills
• Strong Customer Service abilities to address patient inquiries and build positive relationships
• Strong organizational skills with attention to detail
• Proficiency in using scheduling and CRM software is advantageous
• High school diploma or equivalent; previous experience in a dental or healthcare setting is a plus
• Ability to work effectively in a team-oriented, patient-focused environment
  

• Answer inbound calls and text messages from patients
• Call patients to schedule and confirm appointments
• Follow up with unscheduled treatment
• Reactivate overdue hygiene and inactive patients
• Handle basic patient questions and guide them toward booking
• Document interactions clearly in our system 

• Fluent English with clear, neutral accent
• Fluent Spanish
• Strong phone presence (confident, not shy or monotone)
• Experience with appointment setting, call center, or sales
• Reliable internet and quiet workspace

• Dental or medical office experience
• Experience handling patient objections 

To be considered, you MUST include:

1. A 1-minute voice recording in English
2. A 1-minute voice recording in Spanish
3. Answer this question:

• A patient says: “I’m just checking prices.”
• → How would you respond to move them toward booking an appointment?

Applications without these will not be reviewed.

We want someone who:

• Builds trust quickly on the phone
• Speaks clearly and confidently
• Knows how to guide a conversation toward booking
• Follows up consistently and does not let patients fall through