What are the responsibilities and job description for the Fulfillment & Customer Service Supervisor position at My Craft Source?
Company Description
My Craft Source is a craft supply and custom printing company based in Benton, AR. We specialize in premium vinyl, DTF transfers, UV printing, sublimation products, and crafting essentials, serving both local makers and small businesses nationwide. Our mission is to empower creators with quality materials, fast shipping, and outstanding customer service so they can bring their ideas to life
Role Description:
This is a full-time, on-site role for a Fulfillment & Customer Service Supervisor located in Benton, AR. The Fulfillment & Customer Service Supervisor will oversee daily fulfillment operations, including supervising staff, ensuring customer satisfaction, and handling customer support issues. The Supervisor will monitor inventory, ensure timely order processing, and manage customer service to enhance overall customer experience.
Qualifications:
- Supervisory skills to effectively manage and lead a team
- Customer Service skills to provide excellent customer support and ensure customer satisfaction
- Customer Service Management skills to oversee and improve customer service processes
- Proficiency in inventory management and order processing
- Excellent written and verbal communication skills
- Ability to work collaboratively in a fast-paced environment
- Problem-solving skills and attention to detail
What you'll do:
- Oversee the daily flow of order fulfillment - picking, packing, and shipping
- Handle customer inquiries and concerns via in-person, email, and phone
- Monitor order processing to ensure accuracy and timeliness
- Support and guide team members to keep operations running efficiently
- Communicate with leadership about any issues or process improvements
What we're looking for:
- Strong leadership skills with a “jump in and help” mindset
- Experience in fulfillment, shipping, or customer service (supervisory experience preferred)
- Excellent communication and problem-solving abilities
- Ability to thrive in a fast-paced environment
- Able to work Saturdays
What we offer:
- Competitive pay based on experience
- Weekly pay
- 401(k) with company match
- Health insurance
- Opportunity to grow with a fast-moving company