Customer Service Representative

Job Summary
We are seeking an energetic and dedicated Customer Service Representative to join our dynamic team! In this vital role, you will be the friendly voice and helpful face for our valued clients, providing exceptional support and ensuring their needs are met with enthusiasm and professionalism. Your ability to communicate effectively, handle inquiries efficiently, and build positive relationships will drive customer satisfaction and loyalty. If you thrive in a fast-paced environment and enjoy helping others, this is the perfect opportunity to make a meaningful impact while developing your skills in customer support and client services.

Responsibilities

• Respond promptly and courteously to customer inquiries via phone, email, or chat, demonstrating excellent phone etiquette and communication skills.
• Provide accurate information about products, services, and policies to assist customers in making informed decisions.
• Handle outbound calling campaigns to follow up with clients, gather feedback, or promote new offerings.
• Process customer requests efficiently, including data entry tasks such as updating account information and recording interactions in our systems.
• Resolve customer issues by identifying solutions quickly and effectively, ensuring a positive experience that fosters trust and loyalty.
• Manage cash handling responsibilities when necessary, accurately processing payments or refunds while maintaining security protocols.
• Collaborate with team members across departments to ensure seamless client support and share insights for continuous improvement.
• Maintain detailed records of customer interactions, transactions, comments, and complaints for analysis and reporting purposes.
• Demonstrate proficiency with Microsoft Office tools and computer skills to navigate multiple systems during daily tasks.
• Support the team during peak periods by assisting with call center operations, including outbound calling efforts and client outreach initiatives.

Requirements

• Proven experience in customer service or call center roles; previous call center experience is highly preferred.
• Strong communication skills in English; bilingual abilities are a plus for serving diverse client bases.
• Multilingual capabilities are advantageous for engaging with a broader range of customers.
• Excellent phone etiquette with active listening skills to understand customer needs thoroughly.
• Ability to handle multiple tasks simultaneously while maintaining attention to detail in data entry and record keeping.
• Familiarity with Microsoft Office applications such as Word and Excel; comfort using various computer systems required.
• Experience with sales techniques or upselling is beneficial but not mandatory; a proactive attitude towards client support is essential.
• Analysis skills to assess customer feedback and identify opportunities for service improvements.
• Cash handling experience including processing payments accurately and securely.
• Bilingual proficiency (if applicable) in additional languages beyond English is highly desirable for supporting diverse clientele. Join us in delivering outstanding client experiences! We value energetic individuals who are passionate about helping others and eager to grow their careers in customer support roles that make a real difference every day.

Pay: $19.00 - $21.00 per hour

Work Location: In person

Salary : $19 - $21