What are the responsibilities and job description for the Scheduling Coordinator Cosmetics position at MWD Management, LLC dba?
This position is $18/hour plus monthly bonus. Please note, this is a FT position with possibility of extended hours and/or Saturday coverage.
Position Summary: We are seeking a highly organized, customer-focused Scheduling Coordinator to support our cosmetic practices. This role is responsible for timely follow-up on cosmetic leads, appointment scheduling, administrative support, and coordination of cosmetic services and retail skin care product inventory. The ideal candidate is proactive, detail-oriented, and thrives in a patient-centered, fast-paced environment.
Essential Duties and Responsibilities:
Lead Follow-Up & Patient Coordination:
- Respond promptly to new cosmetic leads via phone, email, text, or web inquiries.
- Guide prospective patients through available services, pricing ranges, and consultation processes (no medical advice required).
- Maintaining and updating lead databases/CRM systems to track communication, conversion rates, and next-step actions.
- Schedule consultations, follow-up appointments, pre- and post-procedural visits.
- Ensure patients receive clear information about preparation instructions, arrival expectations, and policies.
Administrative & Inventory Support:
- Assist with inventory tracking of skincare products, injectables, and supplies for cosmetic services.
- Support administrative processes such as scanning, filing, and data entry.
- Update service menus, pricing sheets, and patient-facing materials when changes occur.
Customer Service & Communication:
- Deliver exceptional customer service in every interaction.
- Maintain professionalism, empathy, and discretion when working with cosmetic patients.
- Provide general information about procedures, products, and promotions (non-clinical).
Experience Requirements:
- Prior experience in a medical spa, cosmetic practice, dermatology, or aesthetic environment preferred.
- Strong customer service and communication skills (phone, email, text).
- Excellent organizational skills with the ability to multitask and prioritize.
- Comfort working with scheduling systems, CRM tools, and electronic health records.
- High attention to detail and ability to work independently.
- Professional demeanor and positive, team-oriented attitude.
Education, Licensure & Certification Requirements:
- High School diploma or equivalent
- Associates degree or related healthcare certification, preferred
Knowledge, Skills and Abilities Requirements
- Strong attention to detail and accuracy, professional attitude, reliability
- Ability to handle confidential and sensitive information
- Ability to communicate in an active multi-office environment
- Ability to efficiently operate all job-related office equipment
- Ability to follow or provide verbal and written instructions
- Ability to relate to people with diverse educational, socioeconomic and ethnic backgrounds
- Basic to intermediate computer operation
- Mathematical and/or analytical ability for basic to intermediate problem solving
- Specialty knowledge of systems relating to job function
Supervisory Responsibilities:
This position has no supervisory responsibilities
ADA Compliance: The Company is committed to complying with the Americans with Disabilities Act. As part of this effort, reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of positions sought or held. If you would like to request an accommodation, please contact Human Resources.
Salary : $18 - $19