Patient Services Representative

Essential Duties and Responsibilities: 
The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive. Other duties may be assigned. 

• Provides front desk support and customer service satisfaction to patients in a courteous and professional manner in accordance with performance standards 
• Answer telephone promptly and in a polite and professional manner 
• Accesses EHR to communicate to clinical staff members and/or providers telephone encounters using SBAR format and/or appropriate smart phrases 
• Balances cash sheet and cash drawer in accordance with established standards 
• Operates a multi-line telephone console 

Experience Requirements:

• Minimum one-year experience in customer service, preferably in a related clinical environment
  
  

Education, Licensure & Certification Requirements:

• High School diploma or equivalent 
• Associates degree or related healthcare certification, preferred 

Knowledge, Skills, and Abilities Requirements: 

• Strong attention to detail and accuracy, professional attitude,
  reliable 
• Ability to handle confidential and sensitive information 
• Ability to communicate in an active multi-office environment 
• Ability to efficiently operate all job-related office equipment 
• Ability to follow or provide verbal and written instructions 
• Ability to relate to persons with diverse educational,
  socioeconomic and ethnic backgrounds 
• Basic to intermediate computer operation 
• Mathematical and/or analytical ability for basic to intermediate
  problem solving 
• Specialty knowledge of systems relating to job function