Junior Systems Engineer-M365/Azure

Position: Junior Systems Engineer - Microsoft 365 and Azure Specialist

Company Overview: recognized Microsoft Gold Partner, is a managed IT services firm located in sunny Southern California. We are dedicated to providing innovative IT services and solutions to a diverse range of clients.

Role Summary: We are in search of an experienced, adaptable, and motivated Junior Systems Engineer to join our accomplished Technical Services team. If you are passionate about driving successful migrations to help companies prepare for the future, possess a solid foundation in IT, and thrive in a collaborative environment, this role offers the perfect opportunity to showcase your skills.

Key Qualifications:

• Minimum of 4 years of experience in the IT industry.
• A minimum of 2 years working in a helpdesk role, preferably in an escalation role.
• A minimum of 2 years working within a VAR (Value-Added Reseller) or MSP (Managed Service Provider), an emphasis on technical migrations or M&A activities is a plus.
• Strong analytical and troubleshooting ability, coupled with exceptional technical and problem-solving skills.
• A commitment to continuous improvement through self-study and staying up-to-date with evolving tools and technologies.
• Excellent communication skills, with the ability to collaborate seamlessly within a team.
• Passion for and hands-on experience with the Microsoft Office 365 suite (Including Exchange Online, Teams, SharePoint Online, OneDrive, etc.).
• Proficiency in Office 365 and Azure migration methods, tools, and processes, especially using both MS and 3^rdparty tools like SkyKick, Bit Titan, MoveBot, CloudFuze, or similar.
• Moderate level of experience with traditional IT infrastructure including servers, virtualization, common backup practices, Active Directory domains, and network infrastructure.
• Moderate level of experience with some or all MS Azure cloud PAAS/SAAS/IAAS offerings, Virtual networks, AVD, etc.
• Proven track record of thriving in a remote work environment, demonstrating proactive, independent, and responsible work ethics.

Key Responsibilities:

• Assist the analysis of business content, documents, work processes, and existing on-premise/cloud infrastructure to help develop tailored migration solutions for each client.
• Facilitate in-depth discussions on Office 365 suite, including Exchange Online, SharePoint Online, Teams, Teams Phones, and OneDrive migrations. Manage migrations from platforms like Box, Dropbox, Google Workspace, and similar.
• Assist with the assessment and execution of migrations for on-premise systems into Microsoft Azure infrastructure, including Intune MDM deployments.
• Possess familiarity with the design, usage, and deployment of Microsoft Intune MDM, and Autopilot, including migrations from existing on-premise domain/workgroup configurations.
• Provide consistent, communicative support to client stakeholders and internal team members throughout the migration journey, ensuring regular updates and effective issue resolution.
• Take ownership of diagnosing and resolving hardware and software infrastructure issues.
• Serve as an escalation point for helpdesk engineers and support tickets requiring a more experienced engineer. Includes responding to or coordinating response for emergency client needs in a timely and professional manner (during scheduled shift)

Why Choose Us:

• Be part of a renowned Microsoft Gold Partner with a successful track record in cloud migrations.
• Become an integral part of our ownership culture through our federally recognized ESOP, where your contributions directly shape both your career and financial future.
• Collaborate with a dynamic, experienced team of dedicated professionals who share a common purpose and each with a stake in our collective success.
• We strive to foster continuous learning and professional growth.
• You want to engage with diverse clients across industries, increasing your experience and contributing to impactful process and technological advancements wherever possible.