Business Analyst

Job Description

Responsibilities and duties:

Stakeholder Engagement & Customer Contact

• Act as the main point of contact between Contractors and customers, facilitating communication, resolving access issues, and coordinating inspection appointments.
• Document and manage customer access challenges, handle notifications and permissions, and ensure all necessary approvals and communications are properly collected and tracked.
• Utilize Customer Contact Information (CCI) to proactively schedule inspections, reducing unnecessary field visits and increasing operational efficiency.
• Maintain and prioritize records of inspection constraints, support process improvements for access management, and track performance using relevant reporting tools.

Constraint Tracking and Exception Processing

• Mapping - Create .kmz and spatial joins in Excel to determine potential access issues related to CROPS, Government Lands, etc.
• Create work orders for released access issues and send them to vendors with notes regarding appointments, gate codes, special instructions, contact info, etc.
• Tracking and oversight of constrained inspections to actively mitigate the potential for non-compliant inspections and not meeting risk mitigation commitment.
• Assist in development and monitoring of data management tools to provide more timely and accurate status reporting to management.
• Identify follow-up actions required by various stakeholders in the inspection workflow.
• An additional resource can take advantage of the data management tools and process improvements being developed, to provide more timely and accurate status reporting to management and to identify follow-up actions required by various stakeholders in the inspection workflow.

Data Analysis and Data Discrepancies

• Validate that inspections are populating in dashboards (SAS, Power BI) and follow through to resolution.
• Identify data discrepancies through SAP, InspectApp, EZYViewer research.
• Communicate with InspectApp/InspectForce team both internal to Inspections and IT regarding sync issues and tracking resolution.

Requirements:

• Data management (data structure and controls design, data querying, and report development)
• Time management (manage resolution of work to align with workflow due dates and inspection due dates)
• Comfortable engaging multiple SMEs across multiple organizations, presenting issues and potential solutions, and securing support and/or buy-in from stakeholders and support partners
• Project tracking from issue ID, causal analysis, solutioning, through resolution of issue
• Data visualization reporting and dashboard development
• MS Office Suite (Excel), SAS, SAP, PowerBI, SQL, Python, SAP SME
• Help individuals frequently in navigating work orders, maintenance plans, mdocs, FLOC/Equipment data)
• Has prior experience with SAP transformations, especially as it pertains to data cleansing and validation. With S/4HANA transformation, this could be valuable.
• ArcGIS- Join different visual layers/maps (districts, FLOCs, circuits, constrained areas) to create tables of data to work with more effectively.