What are the responsibilities and job description for the CSR I position at MW Components?
JOB SUMMARY
The Customer Service Rep. will provide support for the Customer Service Department and Inside Sales team. The Customer Service Rep. will have a key role in maintaining our reputation for superior customer service.
REPORTING TO
Customer Service Manager
ESSENTIAL JOB FUNCTIONS
- Input customer purchase orders and maintain quote log as needed.
- Verify customer orders to ensure accuracy.
- Track shop orders in response to customer inquiries regarding their orders, as needed.
- Maintain complete and accurate customer quotes in Visual
- Assist in answering and routing incoming calls.
- Maintain customer accounts to reflect accurate shipping addresses, shipping costs, and other pertinent information.
- Complete any special projects assigned by the manager.
SKILLS and ABILITIES
- Strong verbal and written communication.
- Excellent organizational and multitasking skills.
- Ability to work under strict deadlines.
- Well versed in Microsoft Office.
- Must be detail oriented.
- Prior experience on an ERP system.
EDUCATION and EXPERIENCE
- High School Diploma or GED equivalent required.
- Two years of experience in a manufacturing sales environment
Physical Requirements:
Sit for long periods of time. Regularly communicate via telephone and email.
EEOC Statement:
MW Industries, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
