What are the responsibilities and job description for the Service Advisor position at MV Autoworks?
Service Advisor – MV Autoworks, Vineyard Haven, MA
$65,000-$95,000/year
Mon–Fri 8:00–4:30 (Closed 12–1)
At MV Autoworks, we believe in doing things better. From our start as a one-bay dream to becoming a full-service mechanical and body repair facility serving Martha’s Vineyard, our mission has always been simple: treat people right, fix cars right, and make a difference in our community.
We’re looking for a Service Advisor who shares that same philosophy, someone who can guide customers through repairs with transparency and care, keep the workflow running smoothly, and bring positive energy to the front counter every day.
What You’ll Do
- Be the welcoming face of the shop, greet customers, listen carefully, and guide them through repairs and maintenance.
- Communicate clearly between technicians and customers to ensure accuracy and trust.
- Build estimates, review digital inspections, and maintain repair orders
- Coordinate scheduling and parts ordering to keep the day moving efficiently.
- Participate in weekly team meetings and contribute ideas to improve processes and the customer experience.
What We’re Looking For
- A people person who thrives in a fast-paced, team-driven environment.
- Calm, dependable, and detail-oriented, able to juggle multiple tasks with professionalism.
- Tech-savvy and comfortable using digital shop management tools.
- Consistent, reliable, and eager to learn
- Someone who values community, customer relationships, and craftsmanship as much as we do.
What Makes MV Autoworks Different
- Weekly breakfasts, quarterly outings, and team events
- We’re proud to serve our neighbors on Martha’s Vineyard, we’re not just fixing cars, we’re supporting families and small businesses.
- We believe in education-based service and doing right by every customer.
- Monday–Friday schedule, no weekends or late nights.
- We invest in training, certifications, and leadership development.
Perks & Benefits
- Health, Dental, Vision, Life, and Long-Term Disability Insurance
- 401(k) with 6% company match
- Paid holidays and vacation (shop closes between Christmas & New Year)
- 20 hours of paid training annually
- Boat tickets and travel time paid for off-island commuters
About Us
MV Autoworks and our sister shop Angels Autobody are part of Figueroa & Sons Inc, a family-owned company with deep roots on the island. Our team of professionals takes pride in doing high-quality work and supporting one another like family. Together, we’re raising the standard for auto repair, one honest, well-done job at a time.
Ready to bring your experience to a shop that values integrity, teamwork, and community?
We're ready to meet you!
Job Type: Full-time
Pay: $65,000.00 - $95,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Relocation assistance
- Vision insurance
Experience:
- Service Advisor : 1 year (Required)
License/Certification:
- Driver's License (Required)
Work Location: In person
Salary : $65,000 - $95,000