Service Manager

Muy Salsa Hospitality is looking for a Service Manager to join the team!  We’re a growing Mexican restaurant group based in Los Angeles currently with four concepts, and two new concepts opening by end of this year.  You may know us from Loreto, Santa Canela, and Cha Cha Cha.

The Service Manager is a full-time, in-person position in Los Angeles.  We are seeking a leader who is hospitality-centric and results-driven. This position will initially oversee service operations at a single location, with strong potential to grow into a task force role for the group, supporting multiple locations and new openings in close collaboration with the Executive Team. The ideal candidate thrives in fast-paced, high-volume food and beverage environments, leads with confidence and care, and brings a hands-on approach to delivering exceptional guest experiences. Experience supporting multi-location operations is highly preferred.

Responsibilities

• Support the General Manager and Executive Team in overseeing all daily front-of-house restaurant operations.
• Lead by example to foster a warm, professional, and positive team culture while upholding the highest standards of service and hospitality.
• Oversee floor management, shift execution, scheduling, and all opening and closing procedures to ensure smooth operations.
• Maintain consistency in service standards, cleanliness, presentation, and guest experience across all shifts.
• Maintain strong knowledge of restaurant operations, food menu, beverage menu, allergen matrix, and service standards to support guests and staff.
• Collaborate with the Executive Team to develop and implement FOH SOPs, training programs, and service standards.
• Provide leadership and oversight to FOH teams, ensuring policies, SOPs, and steps of service are consistently followed.
• Manage employee scheduling, training, performance feedback, and timesheet oversight.
• Support FOH HR functions under Executive Team direction, including recruiting, interviewing, hiring, onboarding, offboarding, and employee orientation.
• Support FOH administrative duties, including reporting, payroll preparation, time edits, menu updates, cash logs, end-of-day reconciliations, and scheduling.
• Conduct weekly and monthly inventories and support cost control initiatives.
• Manage cash handling procedures and ensure accurate end-of-day reporting.
• Ensure compliance with company policies, health codes, and applicable labor regulations.
• Oversee FOH equipment cleanliness and condition through routine inspections.
• Communicate maintenance and repair needs to the Executive Team and assist with coordinating external vendors, including repairs, waste removal, and pest control.
• Resolve guest concerns with professionalism, care, and discretion.
• Recommend and implement improvements to enhance service quality and operational efficiency.
• Attend management and staff meetings, contributing to training initiatives and operational planning.

Qualifications

• Minimum 3 years of FOH management or leadership experience in a fine-dining or high-volume setting
• Proficient with reservation and POS systems (Toast and OpenTable preferred)
• Basic computer and Microsoft Suite knowledge required
• ServSafe Manager and RBS certifications required upon hire
• Ability to stand, walk, and move for extended periods and lift up to 50 lbs
• Flexible availability, including evenings, weekends, and holidays

This job description is not an exclusive list of all functions of the role. Other tasks may be asked to be performed as needed in the best interest of the business.