IT Supervisor

About us:

Established in 1926, Mutual Trading Co., Inc. was originally a small co-op organization for centralized purchasing of basic import foods to service the needs of the early Japanese immigrant society in Southern California. We've grown nearly 100 years old now, and command a premiere position among Japanese foodservice suppliers, as well as fill a key role as "Culinary Ambassador" promoting Japanese foods worldwide.  

Since 2011, our affiliate, Yamasho Inc. takes pride in providing a variety of restaurant items ranging from non-food to dry and frozen food products to our restaurant customers in its current location in Elk Grove, IL. Today, the company is dedicated to meet and exceed the customers’ expectations and create a unique experience to our customers with the explosion of Japanese food and culture in America. 

Benefits:

•    Health and Dental Insurance for employees  

•    Paid vacation and holidays

Essential Job Functions

•    Configures and installs various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS) in conjunction with 3rd party IT vendors.

•    Acts as initial contact for all internal technical support required for computer workstation hardware and software, telephone, network, operating system, printing, and internet access problems

•    Escalates the issue and communicate with vendors for solution when necessary 

•    Performs installs, upgrade, moves, and changes for computer workstation hardware and software, printers, CD-ROM drives, and other peripherals.  

•    Performs network maintenance and system upgrades including service packs, patches, hot fixes and security configurations

•    Coordinates with vendors to update, maintain, and repair hardware, phone operating system, and network to ensure optimal performance

•    Monitors performance and ensure system availability and reliability

•    Monitors system resource utilization, trending, and capacity planning

•    Identifies and orders necessary equipment and components to ensure smooth Company operations

•    Maintains records, logs and reports of assistance

•    Manages IT asset inventory and asset tags

•    Manages and maintain Company software applications including user credentials, master files, backup files, and logs

•    Assists data entry clerks by inputting, updating, and maintaining information within the Company’s warehouse inventory database (Microsoft NAV)

•    Provides Level-2/3 support and troubleshooting to resolve issues

•    Works within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure

•    Selects and implements security tools, policies, and procedures in conjunction with the company’s security team

•    Plans, engineers, and monitors the security arrangements for the protection of the network systems

•    Maintains firewalls, virtual private networks, web protocols, and email security.

•    Liaises with vendors and other IT personnel for problem resolution

•    Supports Windows servers. (VMWare, AD, WSUS, FS, Exchange 365, SharePoint)

•    Supports Internet and WAN network infrastructure. (Meraki)

•    Creates and maintains documentation of diagrams, and other technical documentation.

•    IT asset management.

•    Attends Company events and functions outside normal working hours

•    Follows MTC group IT policy and must work with direction from the MTC Head Office IT department

•    Other duties as assigned from General manager

•    Other duties as required or assigned by management.

Physical Requirements

•    Ability to type on the computer for extended periods of time

•    Ability to reach, bend, kneel, and lift up to 25 pounds on occasion

•    Working Conditions

o    Noise Level: Normal to Loud while indoors

Other Requirements

•    Bachelor’s degree in a technical field (computer science or information technology) or an equivalent combination of education, training, and experience.

•    Occasional in-state or out-of-state travel is required.

•    English/Japanese bilingual preferred

•    Minimum of 3 years’ experience of computer networking

•    2-3 years of managerial experience preferred 

•    Ability to work weekends and evenings on occasion.

Knowledge and Skills

•    Working knowledge of Cisco products and Windows server products.

•    Knowledge of networking protocols.

•    Knowledge of network topology.

•    Ability to follow directions, complete tasks with minimal supervision.

•    Interpersonal and customer service skills to fellow employees.

•    Excellent written and oral communications skills.

•    Knowledge of technical management and information analysis

•    Knowledge of software and operating systems 

•    Problem-solving skills

•    Advanced Microsoft Office proficiency 

•    Communication and interpersonal skills

•    Exceptional organization and time management skills

•    Excellent mentoring, coaching, and people management skills 

•    Knowledge of Japanese foods and sakes preferred

Disclaimers

This position description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Individuals may be required to perform any other job-related duties as instructed or requested by the department manager or other management as needed, subject to reasonable accommodation and business needs. The information contained herein is subject to change in the Company’s sole discretion, and no part of this document is to be construed as an express or implied contract of employment, nor does it alter the “at-will” employment status with the Company. Requirements are subject to accommodations with ADA, FEHA, and all other applicable federal and state laws. Please report any changes of essential job functions to the Human Resources Department.

Mutual Trading Group. is an Equal Opportunity Employer.