Member Service Representative - Danbury (Bilingual Preferred)

Mutual Security Credit Union is a financial cooperative owned by the members it serves through its branches in Danbury, Norwalk, Shelton, and Watertown. Headquartered in Shelton, Connecticut, MSCU has been servicing Fairfield, New Haven and Litchfield counties for over 70 years and takes pride in a total membership of over 28,000 and assets over $350 Million.Join our Team and be a part of a movement that is fostering change and making a meaningful impact every day.Our employees, regardless of their role, share a passion, a focus, and the dedication to create prosperity and success in everyone’s well-being in our communities. Join us in supporting our mission and elevating your personal growth and advancement by embracing this rewarding career opportunity.GENERAL FUNCTIONProactively seek ways to develop and expand member relationships in order to contribute towards the branch success. Responsible for the accurate servicing of varied financial transactions for the membership.MAJOR RESPONSIBILITIESEmbrace the movement to foster change and make a meaningful impact within the Community by exhibiting our corporate values of Integrity, Empowerment, Respect and Commitment in an effort to promote professional growth and prosperity within the organization and the neighborhoods that we serve.Welcome members to the Credit Union and provide routine information concerning services in accordance with Credit Union policies. Direct members to the appropriate department for specific information and service.Provide members in person and by phone with services such as deposits, withdrawals, transfers, and balance information. Proactively educate members on utilizing available access channels (i.e., ATM, WEBLINE, Telephone and Mobile banking).Transform service transactions to sales opportunities according to customer need and refer opportunities to partners (i.e., Mortgage/MFS) where appropriate.Cross-sell all services of the Credit Union which benefit the member.Responsible for reaching sales goal targets as required. Balance vault, ATM, branch and all other end of day work.Open new accounts.Participate in various community functions to help promote the Credit Union’s branding and community rootsAccurately maintain all items transacted, and balances to the daily MSR/Teller report and submit to accounting.Answer member inquiries on general information regarding all Credit Union services and assist members in resolving account discrepancies.Process payroll deductions and file maintenance on general accounts.Maintain confidentiality of member accounts. POSITION REQUIREMENTSRequires the equivalent of a four-year high school education.1 years’ sales/productivity experience.Cash Handling Experience.Basic mathematical skills required.Ability to type and use general office machines including computer terminals.Knowledge of MSR/Teller procedures, services for members, and credit union philosophy.WHY MUTUAL SECURITY CREDIT UNION!In addition to a competitive salary and lucrative benefits package, employees receive generous vacation and personal time off and delight in a variety of company sponsored events throughout the year. Our comprehensive benefits package includes:Medical, Dental, Vision PlansLife and Accidental Death and Dismemberment Insurance (100% employer paid)Accident and/or Illness Disability Insurance (100% employer paid)401(k) Plan with Company ContributionVacation, Holiday and Personal Time Off PayBirthday PTO DayMental Health PTO DayVolunteer Day – One paid day a year to support the causes that matter to you!Gym Membership StipendEmployee Referral ProgramEducation Assistance ProgramEmployee Wellness ProgramLeadership and Employee Development Training ProgramsInterested candidates please submit your resume with salary requirement.MSCU is an equal opportunity employer and is committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.