What are the responsibilities and job description for the SERVICE CENTER REPRESENTATIVE I position at MUTUAL MATERIALS CO?
About Us
Mutual Materials purpose is Building Beauty that Lasts, and we are looking for people who are excited about creating products that build the communities that we work and live in. Since 1900, Mutual has been supplying the materials that have built the Pacific Northwest from suburban neighborhoods to bustling downtowns and we are now building our team to position us for the next 100 years.
At Mutual, we strongly believe that diversity and inclusion make our teams and our company better. We strive to create a workplace that reflects the customers, cultures, and communities we serve and where all employees feel included and valued.
We invest in our employees and ensure that they have the training and resources to be effective in their jobs every day, while creating opportunities for development and career growth.
If Mutual sounds like a workplace you would like to join, reach out to us – we are excited to welcome you to the team!
Position Description
We are looking for a highly motivated Service Center Representative to join our distribution team. The Service Center Rep. approaches their work with a customer service mindset and is responsible for enabling positive interactions with our clients. This position will manage incoming calls, write credits, and process all paperwork for all loads coming in/out of the Distribution Center. They will ensure that the Order Management System accurately reflects physical inventory counts. Will be responsible for placing orders and supervising daily operations in the absence of the Regional Distribution Manager.
Qualifications
- Ability to research, analyze, and respond appropriately to customer inquiries.
- Ability to spot issues as they arise, research fixes, communicate and strategize effectively, and execute on final plans.
- Possesses excellent written and verbal communication skills.
- Strong customer service mindset
- Ability to adapt in a fast-paced distribution environment
- Comply with appropriate company policies, procedures, and safety regulations.
- Excellent computer skills with knowledge of the Microsoft Office Suite of products. Access database experience preferred.
- Must be willing to travel to other distribution centers, within the region, when required.
- Knowledge of Mutual Materials Company products is a plus.
Experience & Education
- Minimum of 2- 3 years in general office experience, to include proven clerical and data entry experience.
- Previous experience within customer service roles, purchasing, or equivalent is preferred but not required.
Benefits
- Health Benefits
- Medical/Prescription Coverage
- Vision Coverage
- Dental Coverage
- 401k Retirement Plan
- Flexible Spending Account (FSA) available.
- Health Savings Account (HSA) available, with company contributions.
- Paid Time Off – Holiday Pay, Sick Pay, and Vacation Time Accrual
- Paid sick time accrual available after 90 days.
- Paid vacation time accrual, 40 hours available at 6 months.
- Paid Holidays – 10 scheduled holidays a year.
- Life Insurance – $60,000 policy at no cost to the employee
- Voluntary Benefits: Accident, Critical Illness, Life, and Long-Term Disability
- Employee Assistance Program (EAP) – At no cost to the employee
Salary : $20 - $23