Records Management & Workflow Specialist

Company Description

Mutual Concepts is a trusted provider of comprehensive management consulting services, dedicated to empowering organizations of all sizes to achieve their goals and unlock their full potential. We offer tailored solutions that align with the unique needs of our clients, helping them navigate challenges and optimize performance. By fostering innovation and operational excellence, we strive to deliver meaningful, results-driven outcomes for the organizations we serve.

Are you a highly disciplined administrative or logistics professional with an eagle eye for detail and a passion for process optimization? We are seeking an autonomous, forward-thinking Records Management Specialist to serve as the critical "air traffic controller" for a vital federal engineering workflow ecosystem.

Operating on-site at the Huntsville Engineering & Support Center, you will manage, monitor, and troubleshoot an electronic routing platform that connects project managers with technical engineering assets. If you thrive on meeting strict deadlines (SLAs), maintaining flawless digital records, and providing top-tier user support, this role is for you.

• Workflow Traffic Control (SLA Enforcement): Monitor the Electronic Work Request System (EWRS) on a continuous basis. Ensure that newly submitted engineering requests are assigned to the correct technical branch within a strict 24-business-hour window.
• Proactive Bottleneck Resolution: Actively track tasks that have passed their suspense dates. Engage directly with project managers, technical teams, and taskers to resolve delays and accelerate task close-outs.
• System Troubleshooting & Change Representation: Act as the primary point of contact for system users. Troubleshoot Tier-1 platform issues, escalate complex technical glitches to the engineering branch chief, and gather user feedback to recommend future system enhancements.
• Meticulous Digital Logging: Establish and maintain comprehensive, real-time Quality Control Record Logs of all communications and platform technical issues utilizing Microsoft Teams.
• Data & Project Close-Out: Ensure completed records are properly closed out and administrative data is cleanly transmitted to Project Managers within 2 business days of completion.



• Pre-Employment Screening: Must clear E-Verify pre-screening with two valid forms of government-issued ID prior to employment enrollment.
• Security & Compliance Background: Clean background history; individuals previously barred from a military installation under Title 18 U.S.C. Section 1382 are legally ineligible. Must sign a strict corporate/federal non-disclosure agreement prior to day one.
• Technical Competency: Strong proficiency with Microsoft SharePoint and Microsoft Teams is highly preferred. Experience tracking digital files, workflows, or ticketing systems is required.
• Rapid Onboarding Capacity: Must be willing and able to complete a suite of mandatory federal security training certifications (including AT Level I Awareness, OPSEC Level I, and DoD Information Assurance) within your first 30 calendar days of employment.
• Safety Awareness: Ability to follow general office accident prevention standards and maintain an ergonomically sound, organized workspace.