Sr. Quality Systems Technician

JOB REQUIREMENTS: The Senior Quality Systems Technician serves as the

primary point of contact for customer complaints, and nonconforming

product management. This role is responsible for providing feedback to

the production floor and coordinating corrective actions to ensure the

quality management system complies with all customer-specific

requirements. Primary Duties/Responsibilities: 1. Managing Customer

Notifications and Complaints North America Serve as the primary contact

for customer complaints, portals and notifications for MMSUS and MLS,

maintaining communication to customer, Ensuring effective and timely

resolution of customer concerns. Collaborate with the Supplier Quality

Team to investigate and resolve issues identified as supplier related.

Lead cross-functional teams in analyzing and resolving nonconforming

parts returned from customers, identifying root causes and implementing

corrective actions. Manage Return Material Authorization (RMA) processes

as required while working with accounting department to reconcile debits

and credits. Contain and control nonconforming inventory to ensure

nonconforming products are evaluated prior to use or shipment.

Coordinate manufacturing sort activities to verify product conformity

before release. 2. Supporting the Manufacturing Floor with Customers

Requirements Provide guidance and training to the manufacturing floor

regarding customer-specific requirements, ensuring clarity and

compliance throughout production. Assist in developing and improving

Work Instructions (WI) to enhance consistent application of customer

requirements. Maintain the CS1 Log, ensuring all parts identified for a

CS1 process are followed. Create, coordinate, and monitor Parts

Bulletins and Temporary Work Instructions (TWIs), ensuring timely

updates and removal from the PLEX system once expired. Serve as the

Subject Matter Expert (SME) for the Nonconforming Product Process,

overseeing PLEX-related functions such as rejections, dispositions, and

part status changes. Actively participate in Daily Material Review Board

(MRB) meetings. 3. Assist in managing the 8D Process Assist in MFG

internal 8D problem-Solving process within PLEX to ensure timely and

effective resolution of internal and external quality issues. Assist

warehouse to contain inventory to ensure all nonconforming (NC) products

are properly evaluated before use or shipment. Coordinate manufacturing

sort activities to verify product acceptability. Serve as the PLEX

Problem Log Administrator, ensuring accurate and up-to-date tracking of

all 8D records and corrective actions. Report status updates on all open

corrective actions (8Ds), ensuring proper closure. Supporting assigned

champions through each step of the problem-solving process. Competency

Demonstrated ability to collect data, analyze problems, establish facts,

and draw valid conclusions. Ability to read and interpret blueprints and

technical drawings. Strong communication skills, with the ability to

interact professionally across all levels of the organization.

Exceptional time management and organizational skills. Self-motivated

and independent, requiring minimal supervision to complete daily tasks

effectively. Ability to influence and motivate others positively while

fostering teamwork and collaboration. Proven capacity to work

effectively as part of a cross-functional team in a fast-paced

environment. \*\*\*\*\* OTHER EXPERIENCE AND QUALIFICATIONS: An

associate or bachelor\'s degree in a related field (Quality,

Engineering, or Manufacturing) is preferred. Proficient in Microsoft

Word, Excel, and PLEX (or equivalent ERP) software systems. Experience

in 8D and 5 whys required. Minimum of 2 years of experience in a

manufacturing environment, preferably within the automotive industry.

\*\*\*\*\* APPLICATION INSTRUCTIONS: E-Mail a Rsum:

mgrunewald@muthco.com Other: E-Mail information to mgrunewald@muthco.com