Case Manager

Case Manager

Job Type: Full-time

FLSA Status: Non-Exempt

Reports to: Program Coordinator

POSITION SUMMARY

The Case Manager will work directly with several Coalitions, the CoC, and other service providers to provide housing services to eligible program participants. This includes orienting participants to the program, collaborating with the MUTEH team to assist in housing searches, and providing supportive services that promote self-sufficiency, community integration, and housing permanency. Additional responsibilities involve administrative tasks and caseload management. Duties will be carried out both in an office setting and in the field (shelters, clinics, client homes, etc.)

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Conduct comprehensive assessments of clients’ needs, goals, and current circumstances to develop individualized housing service plans.
• Develop and implement comprehensive housing service plans that outline specific goals, interventions, and timelines for clients.
• Regularly monitor and review clients’ progress (30, 60, 90 days). Adjust housing service plans as necessary to achieve positive outcomes.
• Maintain accurate and detailed client records, documenting assessments, progress, interventions, and outcomes in compliance with confidentiality and reporting requirements.
• Act as an advocate for clients, ensuring their rights and preferences are respected and promoting their best interests in interactions with healthcare providers, social services, and other agencies.
• Educate clients and their families about available resources and services, empowering them to make informed decisions and actively participate in their own housing stability.
• Provide housing navigation services, assisting with transportation and system navigation skills to access documentation necessary to qualify chronic homeless individuals and families for housing. Navigation may include: transporting clients and walking alongside them to obtain birth certificates, ID’s, income verifications, HUD McKinney forms, and mental health evaluations.
• Identify and connect clients with appropriate resources, services, and community support systems to address their needs, such as healthcare, employment assistance, financial assistance, etc.
• Develop relationships with representatives in other agencies to support clients in obtaining services such as additional mental health care, medical resources, financial assistance, legal advocacy, etc.)
• Collaborate with the team to oversee all aspects of service delivery, with a focus on housing stabilization, advocacy, and community agency connections.
• Conduct final interviews with clients exiting the housing program.
• Assess whether applicants continue to maintain their permanent housing 90 days after stabilization.
• Maintain participant certifications in accordance with grant requirements.
• Coordinate with other MUTEH team members to reach monthly program enrollment objectives.
• Coordinate client access to furniture and assist with client move-ins.
• Assist clients in understanding their lease agreements, including key terms, rights, obligations, and potential consequences. Advise on dispute resolution and local laws, and offer additional resources.
• Conduct routine home and employment visits with each participant, emphasizing housing stability.
• Maintain accurate and timely records of intake, contact, and temporary financial assistance in MUTEH’s HMIS tracking system, ensuring compliance with grant and program guidelines.
• Maintain contact with the Program Director and Fiscal Dept regarding financial assistance for participants.
• Participate in weekly team meetings, quarterly staff meetings, and/or training and development opportunities as determined appropriate by the program director.
• Participate in annual CoC Point in Time (PIT) count.
• Other duties as assigned by Team Lead and/or Deputy Director.

QUALIFICATIONS AND KEY COMPETENCIES

• Bachelor’s Degree in Social Work or related field (preferred), or Associate’s degree with minimum of two (2) years case management experience. Experience working with the homeless or impoverished populations is helpful.
• Excellent verbal and written communication skills.
• As case management work spans a number of counties in MUTEH’s coverage area, this position requires regular travel in personal and/or agency vehicles. Case managers must have a valid driver’s license, their own personal vehicle and proof of personal vehicle insurance.
• Ability to work with diverse populations and be able to meet clients in their homes.
• Strong and timely documentation and assessment skills.
• Strong team/consensus building skills.
• Must be a self-starter.
• Other Core Competencies expected: time management in prioritizing tasks, attention to detail, crisis management, customer service, interpersonal skills, caring, reliability, collaboration, initiative, fostering diversity, and organizational understanding, positive attitude, able to work well with other team members and able to work independently.

PHYSICAL DEMAND

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is:

• Regularly required to sit and talk or hear.
• Frequently required to walk.
• Regularly required to stand, walk up and down steps, and drive significant distances on a weekly basis.
• Regularly lifts and/or moves up to 5-10 pounds and on occasion up to 40 pounds.
• Frequently uses equipment such as telephones, computers and printers.

Job Type: Full-time

Pay: $16.38 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Mileage reimbursement
• Paid time off
• Vision insurance

Work Location: In person

Salary : $16