Experience Director - Senior Living Community - Plano, TX

Mustang Creek Estates is looking for a high-energy, experienced senior living professional to lead the high-quality experience our seniors deserve!

The Experience Director is responsible for the oversight of all company initiatives related to the resident activity program, meal planning, meal service, and first impressions. The Experience Director serves as part of the campus support to ensure that company standards and policies, and procedures are understood, trained, and implemented. This position has a broad oversight for an engaging resident experience, ensuring our homes are welcoming and maximizing resident satisfaction.

Essential Duties and Responsibilities

The following duties are normal for this position. This list is not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Assisted Living and Memory Care Activity Programs

• Support of campus Activity Directors for engaging and well-rounded resident activities
• Develop and maintain an annual event and company-wide calendar for all resident activities
• Ensure activity standards are developed and maintained for all campuses in conjunction with the campus Activity Director
• Weekly oversight that activities are being completed by the campus and resident engagement is maintained
• Monthly review of campus activity calendars in conjunction with the campus Activity Director
• Monthly/Quarterly Activity Director meetings and trainings
• Assist Human Resources in the planning and execution of company-wide events for Assisted Living Week and holiday events

Menu and Meal Service

• Support of campus resident meal and menu services program
• Management of menu planning and food procurement services.
• Responsible for a bi-annual menu and recipe rollout, inventory planning, and tracking for meal services
• Frequent audits for menu accuracy, meal serving standards, and meal budget tracking
• Resource and support for Administrative Assistants on campus for the weekly menu
• Develop and execute themed meals company-wide for holiday events

Tour Readiness

• Support of campus Tour Readiness (Welcome Ready) program
• Responsible for campus training on tour readiness and preparations
• Frequent audits for all campuses of their tour readiness standards
• Create a plan of action for campuses when they are behind in the tour readiness standards
• Assist Sales Directors and Executive Directors in compliance efforts
• Other responsibilities and duties as assigned

Qualifications

• Minimum of 5 years relevant experience in Activity development and planning with an Assisted Living/Memory Care background
• Must possess and maintain a current NCCAP certification in activities
• Ability to read, write, and speak English fluently
• Excellent customer service skills with a strong focus on hospitality
• Must have a reliable vehicle for local transportation
• Must have a valid Texas Driver’s License and the ability to maintain state insurance coverage
• Ability to act in a resident’s best interest
• Ability to act and supervise in a professional and courteous manner
• Must have excellent interpersonal and communication skills
• Ability to follow MCE policies and procedures
• Ability to attain Mustang Creek Estates Team Member Characteristics:

Patience - Joy in Service - Team Oriented - Responsible - Flexible