Grounds Keeper

The schedule for this position is 7:00am-3:30pm with weekends scheduled.

JOB OVERVIEW

The Grounds Custodian is essential to the resort’s presentation and overall guest experience. As a highly visible member of the team, this position plays a direct role in shaping first impressions. The Grounds Custodian ensures exterior spaces reflect excellence, cleanliness, and safety.

The Grounds Custodian requires a strong sense of ownership, meticulous attention to detail, and a service-oriented mindset. The Grounds Custodian maintains beautifully presented grounds while delivering courteous and professional interactions with guests and colleagues.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Uphold the exterior presentation to the highest standards, always ensuring all outdoor areas remain pristine, orderly, and guest-ready.
• Ensure truck keys are signed in/out at front desk.
• Conduct detailed property inspections each morning and midday to proactively identify and address cleanliness or maintenance concerns.
• Utilize company phone-based service software to receive, update, and complete work orders in a timely and accurate manner.
• Without being prompted, remove cobwebs, wash windows, clear leave and debris from patios porticos, awnings, sidewalks, entryways, parking areas, and landscaped spaces.
• Maintain patio and outdoor gathering areas by properly setting umbrellas and arranging and cleaning furniture multiple times daily to ensure a polished and inviting atmosphere.
• Monitor, empty, and sanitize trash receptacles in the maintenance shop and all guest-facing areas, including the breakfast room during service, pool areas, Convention Center, entrances, and surrounding grounds, maintaining a discreet and professional presence.
• Transport housekeeping trash to dumpster promptly and in accordance with hotel standards.
• Operate and maintain all ground equipment, including leaf blowers, utility vehicles, power sprayers, hoses, and hand tools; promptly report any equipment or safety concerns.
• Greeting guests warmly and professionally, providing directions, and responding to requests with urgency and genuine hospitality.
• Communicate guest feedback or property concerns to leadership promptly to ensure swift resolution.
• Maintain a flexible schedule based on operating demands of the resort, including required availability on weekends, holidays, and peak occupancy periods.
• Adhere strictly to hotel policies, brand standards, and safety protocols.
• Perform additional duties as assigned by the Supervisor or General Manager.

EXPERIENCE:

• Valid Driver’s License and Clean MVR (Required)
• I-year irrigation experience (Preferred)
• Customer service: 6 months (Required)
• Grounds Custodian: 6 months (Preferred)