What are the responsibilities and job description for the Parking Customer Service Representative position at Music City Center?
Overview
Under the direction of the Director of Parking, this position is responsible for providing a high level of customer service by creating a welcoming atmosphere to garage patrons and ensuring a positive and memorable parking experience.
Responsibilities:
- Greet and extend a warm welcome to garage patrons entering/exiting the facility
- Respond to radio calls associated with customer service opportunities at each entry and exit as needed.
- Operate Fee Computer as called upon for cash transactions, lost tickets, etc.
- Respond to equipment malfunctions and clear or contact supervisor for service calls if required.
- Escort Finance on a daily basis for fee computer audits and revenue collections.
- Maintain the garage by performing daily cleaning and maintenance
- Patrol the garage for proper parking.
- Maintain the cleanliness of all exterior and interior garage signage along with proper signage placement and rates
- Perform monthly Code Blue Audits and document findings to the Director of Parking.
- Oversee contracted Parking staff, conduct pre-event briefings, and coordinate with valet operator
- Collect and document used spitter tickets on a daily basis and place in storage.
- Walk the garage daily noting any maintenance or operational issues, safety concerns, etc
- Assist customers in the garage with lost cars, battery jump, or other levels of customer service as called upon.
- Organize and maintain cleanliness of parking storage area.
- Ensure adequate supply of spitter tickets and receipt stock in all Express Parcs.
- Perform additional duties as assigned.
Qualifications:
- H.S. Diploma or GED preferred
- Scrubber/Sweeper operator a plus
Pay: From $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Commuter assistance
- Dental insurance
- Employee assistance program
- Employee discount
- Free parking
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid time off
- Paid training
- Referral program
- Vision insurance
Work Location: In person
Salary : $20