Customer Support Specialist

MUSI, MERKINS, DAUBENBERGER & CLARK, LLP, a renowned law firm specializing in commercial law, is seeking a dedicated and customer-oriented Customer Support Specialist to join our team. As a Customer Support Specialist, you will be the first point of contact for our clients, providing exceptional support and assistance to ensure their satisfaction. This is a fantastic opportunity to showcase your problem-solving skills and contribute to the smooth operation of our firm.

• Manage incoming customer inquiries through various channels, including phone, email, and live chat.
• Provide prompt and professional responses to client questions, concerns, and requests.
• Assist clients in navigating our firm's services, offerings, and policies.
• Ensure accurate and timely resolution of customer issues and complaints.
• Collaborate with internal teams to escalate and address complex customer problems.
• Maintain a comprehensive knowledge base of our firm's services, procedures, and resources.
• Contribute to the development and improvement of customer support processes and tools.
• Proactively identify opportunities to enhance the overall customer experience.
• Document and track customer interactions and relevant information in our CRM system.
• Stay up to date with industry trends and best practices in customer support.

• High school diploma or equivalent; associate or bachelor's degree is a plus.
• Proven experience in customer support or a related field.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and attention to detail.
• Ability to handle high volumes of customer inquiries in a fast-paced environment.
• Patience, empathy, and a genuine desire to help clients.
• Proficiency in customer support software and CRM systems.
• Ability to work independently and collaboratively in a team.
• Flexibility to work occasional evenings or weekends as needed.
• Experience in the legal industry or professional services is a plus.

• Work From Home
• Paid Time Off (Vacation, Sick & Public Holidays)
• Retirement Plan (401k, IRA)
• Health Care Plan (Medical, Dental & Vision)