Guest Services Team Member Rate: Part-time $12.50 Hour

EMPLOYER: Museum of Science & Industry

SALARY RANGE: $12.50/hour

DEPARTMENT: Guest Services

REPORTS TO: Guest Services Manager

SUMMARY: The Guest Services Team Member provides outstanding customer service to all MOSI guests.  Primary responsibilities include selling memberships, daily admission and experience tickets; operation of Virtual Reality Simulator and MOSI’s Sky Trail Ropes Course.

DUTIES AND RESPONSIBILITIES:

• Supports MOSI’s mission, values, vision, and core commitment to the visitor experience, community engagement, and institutional relevancy for the future. 
• Provides guests with outstanding customer service.
• Greets and directs guests, sells tickets for daily admission, experience, and special events tickets, promotes annual memberships.
• Enforces all policies and procedures politely and diplomatically.
• Accurately handles payment transactions through use of a cash register and/or computer adhering to cash handling guidelines.
• Facilitates, navigates, and supervisors guests through Sky Trail Ropes Course activities, enforcing safety regulations throughout their experience.
• Assists guests on Virtual Reality Simulator ensuring a safe and fun experience.
• Monitors proper use of all equipment ensuring safety procedures are followed at all times.
• Completes routine sanitation and safety checks procedures for Virtual Reality Simulator, Sky Trail Ropes Course, and SciLinx Miniature Golf Course.
• Promotes, sells, and helps maintain MOSI’s Marketplace.
• Provides general guest service including guiding/interpreting, day planning, payment transactions, rentals of wheelchairs/stroller, etc.
• Maintains cleanliness and organization of assigned workstation.

COMPETENCIES:

• ELICIT—Embodies MOSI’s values of Enjoyment, Learning, Impact, Collaboration, Innovation, and Trust; Exudes enthusiasm and creativity; Exhibits sharp critical thinking skills with an openness to diverse opinions and respectful discourse; Practices continuous respect, professionalism, intellectual honesty, integrity, and ethical conduct. 
• Customer Service—Displays a strong commitment to delivering exemplary customer service. Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments. 
• Safety and Security--Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly. 
• Communication—Speaks and writes clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions in oral and written situations; Demonstrates group presentation skills and actively participates in meetings.  
• Teamwork--Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.  
• Judgment--Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. 
• Adaptability--Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. 

QUALIFICATIONS: 

• High School diploma or equivalent. 

• Excellent customer service skills.
• Ability to handle/adapt to a fast-paced working environment.
• Ability to handle stressful situations while maintaining a positive attitude.
• Ability to handle cash transactions accurately.
• Ability to manually operate a cash register, computer keyboard and/or mouse.
• Ability to sit or stand for prolonged periods of time.
• Ability to perform repetitive motions; such as walking up and down stairs.
• Physical ability/comfort to work heights up to 36ft above the ground.
• Physical ability to move about the Ropes Course and its elements.
• Physical ability to work in outdoor/indoor environments.
• Customer Service and/or cash handling experience preferred.
• No prior Ropes Course or Virtual Reality experience needed; but preferred.
• Flexible schedule including holidays and weekends

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

• Continually required to stand. 
• Continually required to walk. 
• Frequently required to sit. 
• Continually required to utilize hand and finger dexterity. 
• Frequently required to climb, balance, bend, stoop, kneel or crawl. 
• Continually required to talk or hear and utilize visual acuity to operate equipment, read technical information, and/or use a keyboard. 
• Frequently required to lift/push/carry items less than 50 pounds.   
• Frequently exposed to outside weather conditions.  
• Frequently work in high places.  

Benefits

MOSI Membership  

Complimentary annual family membership  

Local Memberships  

Complimentary annual family membership to Florida Aquarium, Glazier Children’s Museum, and ZooTampa at Lowry Park  

Attraction Share  

MOSI participates in the program through the Florida Attraction Association which allows MOSI employees and their guests (up to 3) entrance free of charge or at a considerable discount, to the top attractions in Florida. More information is available: https://attractionshare.showare.com/