What are the responsibilities and job description for the Guest Services Assistant position at MUSEUM OF SCIENCE AND HISTORY?
Responsibilities
- Consistently demonstrates a guest-first attitude by modeling exceptional customer service skills.
- Anticipate and meet guest needs, including (but not limited to) selling admission and/or membership, sharing exhibition and program information, checking in guests for special events, greeting tours and groups, answering main museum phone line, responding to museum emails, providing transportation information, and more.
- Manage all admissions transactions (both paid and complimentary) in the museum box office.
- Handle and accurately balance cash/credit transactions utilizing a point of sale & ticketing/database constituent management system.
- Maintain conversational knowledge about the museum, exhibitions, memberships, programs, special events, and more.
- Openly share pertinent museum information and strategies for success with fellow Membership and Visitor Services Assistants.
- Actively promote, sell, and service MoSH memberships.
- Apply creative problem-solving ability to address guest concerns and respond to/note visitor complaints.
- Collect guest contact information for museum follow-up via email and/or direct mail.
- Ensure that all guest-facing materials are stocked and neatly presented, including brochures, gallery notes, and more.
- Support museum operations by providing administrative and/or event- and project-based support to other departments, including (but not limited to) covering museum reception duties, greeting tour groups, processing membership gifts and data, and more.
- Thoroughly understand & support department & museum goals, model professionalism, passion, & productivity.
- Other duties as assigned. Range of Experience
- Preferred minimum of 2 years of customer service experience
- Flexible availability, including holidays, nights, and weekends.
- Knowledgeable in standard computer applications and programs (MS suite, internet/email, file management)
- Passion for working with the public.
- Exceptional interpersonal and communication skills
- Must be available 3 days per week: 10am – 5pm and at least 1 weekends required per week.
Pay: Up to $16.00 per hour
Work Location: In person
Salary : $16