Rentals and Events Assistant Manager: Corporate & Social Events

Position Objective: Support the Museum’s mission by being a key member of the Guest Experience management team, responsible for maintaining a positive and proactive work environment, and delivering an exemplary level of service to all guests, with a primary focus on corporate, social, and other private museum rentals, from inquiry through event execution.

Responsibilities

• Create a quality rental experience by serving as account manager, introducing clients to the potential for their event at the Museum, communicating Museum policies and procedures throughout the planning process, coordinating logistics with third-party vendors, and overseeing day-of execution.
• Develop and maintain relationships with repeat clients, Museum Business Members, and community partners, while actively seeking out and cultivating new corporate and social rental clients that support departmental revenue goals.
• Maintain inquiry pipeline and meet monthly and annual budgeted sales goals by selling and up-selling Museum facilities and add-on services.
• Monitor event revenue and expenses, perform reconciliation as needed, and forecast monthly projections in collaboration with the Rentals Director.
• Act as Venue Manager at rental events, by leading a rental support team to fulfill client expectations and anticipate needs.
• Maintain the safety, security and cleanliness of Museum facilities and exhibits, by overseeing event set-up, enforcing Museum policies throughout event, ensuring adequate clean-up by clients and vendors, returning the Museum to its original state for regular operation, and properly securing campus.
• Maintain a warm, friendly, safe Museum environment, monitoring Museum exhibits and spaces, ensuring that NC ABC Laws, Durham County smoking ordinance, and applicable Museum policies are maintained and enforced.
• Support Rentals Team and provide coverage during periods of absence and peak seasons, requiring training and regular participation to maintain knowledge of policies and procedures.
• Collaborate with other Museum staff and departments on upcoming events and future programming opportunities.
• Monitor supplies and materials for rental operations and manage rental storage spaces throughout campus.
• Promote the Museum to local organizations, at networking events, and at off-site trade shows.
• Transport guests, staff, and vendors in golf cart as needed.
• Attend and participate in Emergency Coordinator training as well as act as Emergency Coordinator after hours and as needed.
• Perform job related duties as assigned

Required Desired