What are the responsibilities and job description for the Customer Support Specialist position at Musely?
Customer Support Specialist
*This is a completely remote position for a California-based company. Must be able to work Full-time hours and at least one weekend day* (evenings preferred)
We are looking for a Customer Support Specialist that is open to weekend coverage with a passion for technology and beauty to assist customers when using Musely FaceRx treatments and services. Customer Support Specialist responsibilities include resolving customer queries, providing solutions and guiding treatment users through a new skincare journey. To be successful in this role, you should be an excellent communicator who’s able to earn customer trust. Ultimately, you will help establish our reputation as a company with excellent customer support and attention to detail.
Responsibilities
- Respond to customer queries in a timely and accurate manner, via phone, email, chat, or social media
- Analyze and report reoccurring issues
- Monitor complaints on social media (Facebook, Instagram, etc.) and reach out to provide assistance
- Follow up with customers to ensure their issues are resolved
- Gather customer feedback and share with other teams
Skills
- Experience as a Customer Support Specialist or similar Customer Support role
- Patience when handling tough cases
- Experience using help desk software and remote support tools
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Ability to work independently
- Analytical thinking skills and attention to detail
- BA/BS in Communications or relevant field preferred
Qualifications
- Associate's/Bachelor's Degree required
- 2 years previous customer service/retail/restaurant experience
- Friendly and welcoming manner with customers, doctors and pharmacists
- Ability to explain complex concepts in a clear, simple manner
- Strong command of written and verbal English
- Excellent organizational and multitasking skills
- Ability to maintain a calm and polite manner in stressful situations
- Fluency in Spanish is preferred
- Solid understanding of skincare terminology, ingredients, and treatment methods
- Experience with Phone Support and Live Chat preferred
The Company
Musely provides medical skin care treatments through technology. Musely enables top dermatologists and pharmacists to deliver and administer medical treatments for both skin conditions and skin care. With its revolutionary approach, Musely enables the Science of Youth quickly and inexpensively from the convenience of home! Founded by successful Silicon Valley serial entrepreneurs, Musely is on a mission to deliver health and healthy living to women and men everywhere!
Job Type: Remote (USA), Full-time, 8 hour shifts, Monday-Sunday, Must be able to work at least one weekend day (evenings preferred)
Language: English (Required), Spanish (Preferred)
Job Types: Full-time, Contract
Pay: $17.00 - $20.00 per hour
Benefits:
- Work from home
Work Location: Remote
Salary : $17 - $20