What are the responsibilities and job description for the Freight Broker / Account Executive position at Muse Freight?
Join Muse Freight, a leading company in the Transportation & Logistics industry. We are passionate about delivering exceptional service and exceeding our clients' expectations. As a Freight Broker / Account Executive, you will play a crucial role in building strong relationships with our clients and ensuring their satisfaction. Located in Overland Park, Kansas, but operating an office in Scottsdale AZ, Muse Freight offers a hybrid work environment that provides flexibility and work-life balance. You will have the opportunity to have a flex schedule while also being part of a collaborative team. Salary plus commissions up to 40% of GM - with NO seat cost!
Benefits
Annual Base Salary Commission Bonus Opportunities
Paid Time Off (PTO)
Flexible Schedule
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Parental Leave
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Retirement Plan
Evenings Off
Annual Bonus
Paid Holidays
Responsibilities
- Client Management: Build and maintain strong relationships with existing clients, serving as their main point of contact for all inquiries and needs.
- New Business Development: Identify and pursue new business opportunities to expand our client base.
- Account Analysis: Analyze client accounts, monitor performance, and identify areas for improvement or upselling.
- Monitor and report on key performance indicators (KPIs), such as shipment volumes, revenue, and customer satisfaction, to track account performance and identify areas for improvement.
- Stay up-to-date with industry developments, market trends, and regulatory changes that may impact the freight brokerage industry or client operations.
- Participate in industry events, trade shows, and networking activities to build industry relationships, generate leads, and promote the company's services.
- Problem Solving: Address and resolve any issues or concerns raised by clients, providing effective solutions in a timely manner.
Requirements
- Experience: Minimum of 1 year of experience in a similar role within the Transportation & Logistics industry.
- Problem-Solving: Strong problem-solving and critical thinking skills to address client needs and overcome challenges.
- Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with clients and internal teams.
- Ability to handle multiple projects and / customers at a single time.
- Customer Focus: Strong customer service orientation, always striving to meet and exceed client expectations.
- Self-Motivated: Ability to work independently, take initiative, and prioritize tasks.
- Team Player: Demonstrated ability to collaborate and work effectively within a team environment.
Salary : $45,000 - $250,000