Fireside Food Server

Department: TUL Fireside Grill

Property: River Spirit Casino Resort

Location: Tulsa, OK, US, 74137

Full-Time/Part-Time: Full Time

Summary:
Responsible for providing exceptional food service in a fine-dining restaurant setting to all guests in an efficient, courteous and professional manner while displaying a high standard of customer service.

Responsibilities:

1. Provide constant, attentive and exceptional service to casino guests during service.

2. Responsible for receiving beverage and food orders from guests.

3. Responsible for prompt delivery of beverage and food orders.

4. Assist all guests as needed.

5. Assist bussing staff by pre-bussing guests’ tables.

6. Responsible for keeping work areas and tables clean at all times.

7. Stay informed and up-to-date with daily changes in menus, pricing, special events, and promotions.

8. Comply with all Oklahoma State liquor laws and MNGE Community Alcoholic Beverage Ordinance.

9. React to change productively and handle other essential tasks as assigned.

10. Process cash and credit card transactions efficiently.

11. Additional duties as required or assigned. # ind1

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, and/or ability required.

EDUCATION

Ability to read, write and understand English. High School Diploma or GED preferred.

EXPERIENCE

Basic computer proficiency, including the ability to use email and electronic timekeeping systems, is required. 1 year server experience preferred.

LICENSES/CERTIFICATIONS

MCN OPG Gaming License is required.

Key positions require knowledge and application of Title 31 reporting requirements.

Tulsa County Food Handler’s Card is required for all F&B positions.

Liquor License from the Able Commission is also required for F&B front of house positions.

Must have the ability to pass comprehensive background check, drug test, and obtain gaming license as required.

JOB DEMANDS

Physical The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job.

Must be able to stand long periods of time and/or walk in excess of 2 1/2 miles per shift. Has ability to lift and carry at least 40 lbs. up to 38” and Push/Pull force of 88 lbs. Ability to maneuver chairs 20lbs up to 100 times per shift. Ability to maneuver in all areas of casino, frequent ascent/descent from bus stairs, travel to various on/off site venues, which may involve elevation changes in surfaces. Visual acuity to discern and examine text, graphics, color and symmetry. Speech to communicate clearly, express ideas and convey information in an understandable manner. Ability to hear for listening comprehension and to understand ideas presented through spoken words and sentences. Manual dexterity to operate office equipment and examine documents, records and files.

This list of minimum essential functions is illustrative of the minimums ONLY, and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed as the maximum expectation, nor does it necessarily list all possible duties that may be assigned.

Mental

Social perceptiveness to assess and understand other’s reactions and behavior. Critical thinking to use logic and reasoning, reach conclusions/solutions. Comprehension in assessing and analyzing and processing alpha, numeric and visual data; completing required documents accurately. Ability to concentrate on task over a period of time without being distracted.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing functions of his/her job. Work in motor vehicle, casino resort, food & beverage operations, and/or external environments; exposure to second hand smoke, high noise level, bright lights, fluctuating temperatures/weather conditions. Must understand and perform within safety policies and procedures.

Success in this position will require ongoing knowledge and application of Company driven performance indicators that include but are not limited to interpersonal and communication skills, change leadership and teamwork, customer service and satisfaction, integrity and dependability.