What are the responsibilities and job description for the Customer Service Resolution Specialist position at MUSC?
- R-0000065531
- Charleston, South Carolina
- Patient Access, Records, Health Information, Medical Records & Coding
- Business Operations
- Full Time
- MUSC Physicians (MUSCP)
Job Description Summary
Entity
University Medical Associates (UMA) Only Employees and FinancialsWorker Type
EmployeeWorker Sub-Type
RegularCost Center
CC002054 UMA CORP RC SBO Customer Service CCPay Rate Type
HourlyPay Grade
Health-21Scheduled Weekly Hours
40Work Shift
Job Description
- Serves as a liaison between departments and patient accounting staff to assist with all billing issues; maintains positive interdepartmental relationships. Serves as primary contact for various departments within MUSC.
- Works with all systems including but not limited to Epic to resolve patient billing issues including refunds, charge corrections, credit/debit memos, and payment reversal/reentries. Works through assigned work queues for risk management requests, patient correspondence, MyChart requests, financial counselor requests, and patient generated billing concerns.
- Maintains acceptable accuracy rate and meets or exceeds department metrics; identifies trends for improvement through daily work processes
- Assists management team (including executive management) with escalated patient account issues; works quickly, accurately, and professionally to resolve high priority patient accounts.
- Assists with on-site patient counseling and supports customer service as business needs dictate
- Special projects as needed
- Other duties as assigned
Additional Job Description
Education: High School Degree or Equivalent Work Experience: 1 yearIf you like working with energetic enthusiastic individuals, you will enjoy your career with us!
The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.
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