What are the responsibilities and job description for the Patient Access Representative II position at MUSC Health?
Job Description Summary
MUSC Children’s After Hours and Specialty Clinics, we are a pediatric outpatient clinic that falls under the Shawn Jenkin’s Children’s Hospital at MUSC. During the day, we host a variety of pediatric subspecialists such as pediatric orthopedics, cardiology, and pulmonary, only to name a few. In addition to that, we provide a walk-in After Hours Care, which is a direct extension of our pediatric emergency department to serve our community during the hours when most pediatricians are closed.
This position requires variable shifts of day, evening, weekend and holiday coverage
Entity
Medical University Hospital Authority (MUHA)
Worker Type
Employee
Worker Sub-Type
PRN
Cost Center
CC000254 CHS - After Hours & Specialty Clinics - Summerville (Offsite)
Pay Rate Type
Hourly
Pay Grade
Health-22
Scheduled Weekly Hours
8
Work Shift
Job Description
Greets and welcomes patients and families in person or on the telephone. Optimizes the patients’ experience and clinic efficiency time by scheduling appointments appropriately, either by phone or in person. Maintains patient accounts by obtaining, recording, and updating personal and financial information accurately and effectively. Collects Co-pays and prior patient balances. Protects patients' rights by maintaining confidentiality of personal and financial information. Position also involves customer service, message distribution, ancillary scheduling and referrals management. Ability to interact with medical professionals and other care team members from diverse cultures and backgrounds.
Hours of Operation: Shifts vary based on clinic needs
Specialty Clinic: Monday–Friday, 8:00 AM–4:30 PM
After Hours Care: Monday–Friday, 3:00 PM–10:00 PM
Weekends and holidays: 11:00 AM–8:00 PM
This position rotates shifts. An example schedule is as follows:
Week 1: Monday–Friday, 7:30 AM–4:00 PM
Week 2: Monday–Friday, 3:00 PM–10:30 PM
Week 3: Monday–Thursday, 8:30 AM–5:00 PM, plus weekend coverage
Additional Job Description
Bachelor’s degree from an accredited college/university; or a high school diploma or equivalent (GED) and two years of work experience in a Medical Office, Call Center, and/or customer service business environment and a minimum of 6 months satisfactory work experience in MUHA Patient Access, or at least 6 months of medical related work experience is required.
If you like working with energetic enthusiastic individuals, you will enjoy your career with us!
The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.
Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees
MUSC Children’s After Hours and Specialty Clinics, we are a pediatric outpatient clinic that falls under the Shawn Jenkin’s Children’s Hospital at MUSC. During the day, we host a variety of pediatric subspecialists such as pediatric orthopedics, cardiology, and pulmonary, only to name a few. In addition to that, we provide a walk-in After Hours Care, which is a direct extension of our pediatric emergency department to serve our community during the hours when most pediatricians are closed.
This position requires variable shifts of day, evening, weekend and holiday coverage
Entity
Medical University Hospital Authority (MUHA)
Worker Type
Employee
Worker Sub-Type
PRN
Cost Center
CC000254 CHS - After Hours & Specialty Clinics - Summerville (Offsite)
Pay Rate Type
Hourly
Pay Grade
Health-22
Scheduled Weekly Hours
8
Work Shift
Job Description
Greets and welcomes patients and families in person or on the telephone. Optimizes the patients’ experience and clinic efficiency time by scheduling appointments appropriately, either by phone or in person. Maintains patient accounts by obtaining, recording, and updating personal and financial information accurately and effectively. Collects Co-pays and prior patient balances. Protects patients' rights by maintaining confidentiality of personal and financial information. Position also involves customer service, message distribution, ancillary scheduling and referrals management. Ability to interact with medical professionals and other care team members from diverse cultures and backgrounds.
Hours of Operation: Shifts vary based on clinic needs
Specialty Clinic: Monday–Friday, 8:00 AM–4:30 PM
After Hours Care: Monday–Friday, 3:00 PM–10:00 PM
Weekends and holidays: 11:00 AM–8:00 PM
This position rotates shifts. An example schedule is as follows:
Week 1: Monday–Friday, 7:30 AM–4:00 PM
Week 2: Monday–Friday, 3:00 PM–10:30 PM
Week 3: Monday–Thursday, 8:30 AM–5:00 PM, plus weekend coverage
Additional Job Description
Bachelor’s degree from an accredited college/university; or a high school diploma or equivalent (GED) and two years of work experience in a Medical Office, Call Center, and/or customer service business environment and a minimum of 6 months satisfactory work experience in MUHA Patient Access, or at least 6 months of medical related work experience is required.
If you like working with energetic enthusiastic individuals, you will enjoy your career with us!
The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.
Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees